Shellie Klinkenberg Email & Phone Number

United States

Cheney, Washington

Provide guidance, coaching, and mentorship to a team of five consultants to achieve client goals. Conduct market research and analysis to identify emerging trends and market needs. Implement training programs to enhance the skills and performance of the team. Prepare marketing materials including presentations, class materials, and sales tools.

Cheney, Washington, United States

Develop and implement comprehensive training programs to enhance players’ volleyball skills, including serving, passing, setting, hitting, and blocking. Evaluate players’ strengths and weaknesses and provide personalized feedback and instruction to support individual improvement. Foster a positive team culture based on respect, sportsmanship, and teamwork, promoting a supportive and inclusive environment for all players. Mentor and motivate all players to reach their full potential, instilling discipline, dedication, and a strong work ethic. Communicate regularly with players, parents, and school administration, providing updates on team progress, schedules, and relevant issues. Direct a staff of four assistant coaches by providing feedback, mentorship, and performance evaluation to foster collaborative and high-performing teams.

Spokane, Washington, United States

Successfully spearheaded the expansion into the Spokane real estate market, resulting in positive market share growth. Established partnerships with key stakeholders and end users in the Spokane market, leading to market penetration. Collaborated with other teams to launch new products and enhance existing offerings based on market feedback. Conduct market research to identify target customers and develop productive marketing strategies. Led another sales professional by providing guidance, mentorship, and performance feedback to foster a collaborative and high-performing work environment Developed and implemented team goals for the Spokane market that align with organizational targets and objectives.

Spokane, Washington Area

Lead the creation, implementation, and oversight of strategic communication, marketing, and development plans to diversify, grow, and retain the membership base for a Washington State risk pool. Oversee and manage the messaging of member communication, business development, and retention plans. Drive retention plans and guide internal team and outside contractors to achieve goals. Designed plans resulted in membership growth of over 22%, 27% in annual contributions, and 99% retention. Manage internal and external messaging in all mediums of communication, including proposals, training announcements, quarterly newsletters, and annual reports. Work with the executive team on short- and long-term strategic development, growth, and retention initiatives. Collaborate with internal and external teams to develop and implement training programs. Identify, track, and evaluate benchmarks to establish project ROI’s. Liaison between risk pool and membership troubleshooting pain points, claim disputes, and member-related matters. Oversight of the stewardship of 550 member relationships. Analyzed marketing data and performance metrics to measure campaign effectiveness and identify areas for improvement.

Spokane, Washington Area

Identify and nurture propsects.Engage and introduce prospects and new members to organization.

Decatur, Illinois, United States

Responsible for improving the regional Chamber of Commerce brand and reputation by focusing on member satisfaction and retention, establishing a 97% retention rate. Designed a plan that revamped existing programs to shift operational efforts that reflected traditional ribbon-cutting events to become a value-added leadership organization. Developed a focused and responsive strategic plan to include local, county, and state governments and global industry partners to meet the economic development, education, legislative, and business needs of an urban area. Assisted the executive team in reviewing legislation and drafting responses that reflected the position of the business community. Expanded the overall strategic plan to reflect and engage a broader and more diverse membership population reflective of the business community. Financial oversight, development, and management of 501 Club and Membership/Events operating budgets.

Decatur, Illinois, United States

•Main point of contact for membership base of 700 members.•Administer chamber programs such as Decatur Leadership Institute, Ambassadors, Young Professional group (501 Club), Business After Hours, and Business Breakfast.•Maintain member retention rate of 95% or higher.•Direct and oversee small office for young professional group with membership of over 1,600.•Identify and increase revenue sources including corporate partnerships, sponsorships, and website advertising.•Develop and direct marketing initiatives to recruit and increase membership by 30% in first year. Enhance and expand member programming to include a larger and more diverse membership base.•Primary contact for all public relations, media, corporate partners, and members. Create and manage advertising campaigns. Website maintenance and updates.•Accountable for building and maintaining annual budget of nearly $100,000 and associated business plan. Work with Executive Bard to set, track, and achieve annual goals.•Ability to work with community leaders and business owners.•Develop multiple relationships with and organization to promote team environment.•Manage and direct staff and volunteers.

Engage, educate and connect with Spokane County real estate agents and lenders. Establish relationships with partners to provide valuable insights about title insurance and closing requirements. Consistently exceed expectations in knowledge and attentiveness to client's overall business needs. A valuable business consultant whose analysis, judgment and knowledge of the consumer and industry dynamics made for a valuable partner to customers.Recruited to develop and grow business opportunities within Spokane County and surrounding area. Identify and target new business relationships.Plan and execute sales presentations to commercial and residential real estate agents, mortgage brokers, bankers, and home buyers.Generate leads by cold calling, profiling clients, and effectively presenting and marketing products to enhance the real estate transaction.Develop, nurture, and maintain solid business relationships within a diverse real estate community.

Engage, educate and connect with Spokane County real estate agents and lenders. Establish relationships with partners to provide valuable insights about title insurance and closing requirements. Consistently exceed expectations in knowledge and attentiveness to client's overall business needs. A valuable business consultant whose analysis, judgment and knowledge of the consumer and industry dynamics made for a valuable partner to customers.Recruited to develop and grow business opportunities within Spokane County and surrounding area. Identify and target new business relationships.Plan and execute sales presentations to commercial and residential real estate agents, mortgage brokers, bankers, and home buyers.Generate leads by cold calling, profiling clients, and effectively presenting and marketing products to enhance the real estate transaction.Develop, nurture, and maintain solid business relationships within a diverse real estate community.

Cheney, Washington, United States

Manage, direct and ensure all lines of business for a multi-million dollar resort/restaurant operate cost-effectively and efficiently. Build a cohesive, service-oriented team thru recruitment and retention of quality individuals and training. Manage and work closely with staff to ensure growth and success of resort. Develop, implement, oversee, and analyze budget to ensure compliance with budget expenses, and achievement of budget financial goals.Oversee day to day management of fine dining restaurant, retail gift shop, and full service camping resort while adhering to FDA, state, and local regulations.Oversee day to day financial operations including accounts payable, accounts receivable, and payroll. Manage operational budget exceeding 4 million dollars. Ensure risk management and cost control procedures are in place and adhered to.Recruit, hire, train, and supervise staff of 30+. Maintain accurate payroll records. Develop training and safety manuals in accordance to Labor and Industry regulations. Create work schedules and monitor time sheet accuracy. Manage and expand client base through development of marketing strategies. Create and evaluate marketing campaigns for new programs and events. Build strong and effective relationships with key travel groups. Serve as liaison between company and guests.Identify target demographics for product lines. Buy and place all radio and print advertising. Design, write, and edit advertisements and marketing materials. Prioritize and implement strategies to maintain and expand customer.Create and manage marketing budgets along with tracking and approving expenditures, billings, and estimates related to budgets that are crucial to the growth of a small business. Design and facilitate all special events. Represent products and company at trade shows.Cultivate and maintain all guest relationships. Carry out all aspects of achieving desired target numbers.

Worked with Spokane area companies to fill temporary and full time employees.