Life-long learner with over twenty years of experience including, event strategy and management, food and beverage, hospitality sales and services. Focused on creating exceptional experiences that are compelling and transformational. A customer-centric innovator who brings teams together to ensure the vision of the organization is achieved. Proven track record of delivering experiences and projects focused on customer desires and opportunities to satisfy and exceed expectations. Dedicated to connecting individuals in ways that accelerate engagement and inspire.

•Provide oversight of all Community Life departments (Activities, Volunteers, Transportation, Chaplain, Beauty Salons, and Reception Desks).•Create and manage departmental budgets totaling over $1 million.•Create and maintain Community Life policies and procedures as well as hire and develop staff, along with addressing performance issues.•Address resident concerns and serve as a liaison between executive staff and residents.•Work closely with the Marketing department during a prospective resident’s move-in process, as well as collaborating with Human Resources, Dining Services and Health Services departments on various projects.•Responsible for resident communication methods, including the monthly magazine, in-house television channel and community app.•Develop and coordinate various project groups, including those focused on Whole-Person Wellness.

•Provide oversight of Volunteer department, which consists of over 300 resident, student and community volunteers, and social accountability programs.•Provide oversight of Reception Desk, with a focus on customer service.•Provide oversight of Beauty Salons, ensuring quality service while meeting revenue projections.•Create and maintain departmental budgets.•Manage all resident publications, including the monthly magazine.

•Assist with volunteer programming, focusing on creation and development of social accountability programs.•Assist with all resident publications, including the monthly newsletter.•Assist and execute research project in conjunction with the University of Illinois at Urbana-Champaign on the effects of physical and mental training on cognitive function, health and daily activities•Assist Community Relations Director with various projects.