Michelle Nicholson-Scraggs Aciro Email & Phone Number

Birmingham, England, United Kingdom

Now a fully qualified Train Driver, traversing the West Midlands conurbation safely delivering passengers wherever they wish to go!

Birmingham, England, United Kingdom

Undergoing training to become a Train Driver.

Nuneaton, Warwickshire, United Kingdom

Working with the Revenue Teams to reduce ticketless travel and fraud across the network.

Birmingham, United Kingdom

Responsible for the safety onboard trains and environment within which I work, providing excellent customer service, service recovery & revenue protection.

Lichfield, England, United Kingdom

Birmingham, United Kingdom

Responsible for the safety onboard trains and environment within which I work, providing excellent customer service, service recovery & revenue protection.

Birmingham, United Kingdom

Casual bar staff, helping out as and when required.Providing excellent customer service in a busy city centre real ale and whisky pub. Knowing the product range to assist customers in making their decision on what to quaff.Cash handling for each transaction.Keeping the pub clean and tidy, and a comfortable environment in which to enjoy a drink.

Birmingham International Airport (Bhx), Uk

Following being employed on a fixed term summer contract, I was invited to return on a fixed term winter contract as short haul cabin crew flying from Birmingham Airport. My responsibilities included primarily the safety of customers on board an aircraft, providing exemplary customer service – with a smile whilst making a flight both comfortable and memorable and being able to address various issues in a restrictive environment.

Birmingham New Street, Birmingham, Uk

As a Train Manager (Guard) I was responsible for the safety of each train I worked and the staff and customers onboard. Knowledge base required is the traction operated and route information for all routes that I took a train over. Punctuality was essential in order to run a right time railway.Customer Service including Service Recovery during times of disruption on the railway is a key element to the job, and Revenue Protection - checking and selling tickets to ensure each customer has a valid ticket for the journey they were making.(My primary responsibility was the safety onboard the trains i operated and surrounding travelling environment. Additionally I was responsible for the punctual departure of trains, providing excellent customer service including service recovery during times of disruption and revenue protection (selling tickets, dealing with ticketless travel and fraud)The Coach element of the role is the equivalent of an Instructor and Assessor. I was seconded to this role for 3.5 years starting in July 2011. I assisted with the training of people into the role of a Train Manager, assessed my colleagues to ensure they met the required safety competence, and supported colleagues though additional training or 'refreshers', and any help they personally requested in the day to day role. I also conducted Safety Briefing Days - keeping all colleagues (Train Managers and Caterers) abreast of all safety issues not just onboard trains but in the railway environment.

Birmingham, United Kingdom

My primary responsibility was the safety onboard the trains i operated and surrounding travelling environment. Additionally I was responsible for the punctual departure of trains, providing excellent customer service including service recovery during times of disruption and revenue protection (selling tickets, dealing with ticketless travel and fraud).Following franchise changes, I transferred under TUPE arrangements from Virgin Trains to Cross Country Trains, keeping my service record. I continued to work as a Train Manager responsible for the safety on board the trains, customer service and revenue protection.

Birmingham, United Kingdom

Working in the retail shop onboard trains my responsibilities were to serve customers with refreshments throughout their journey, keep the shop fully stocked, stock check, use an EPOS system (and paperwork as necessary), cash handling, and to keep the shop clean and tidy.In a prominent and visible place on the train I was also available to assist customers with any queries or problems as required.Promoted to Train Manager.

Birmingham, United Kingdom

Working in the retail shop onboard trains my responsibilities were to serve customers with refreshments throughout their journey, keep the shop fully stocked, stock check, use an EPOS system (and paperwork as necessary), cash handling, and to keep the shop clean and tidy.In a prominent and visible place on the train I was also available to assist customers with any queries or problems as required.Promoted to Retail Service Manager

Bachelor’S Degree, Information Systems, 2:1

Activities and Societies: During my 2nd year I was a student ambassador for the School of Computing at the University. My degree.

Gnvq Advanced Information Technology, Information Technology, Distinction

GNVQ Advanced Information Technology

Gcses, 9 Gcses (Grades A-C) Including Mathematics & English

GCSEs