Shelly Ackerly Email & Phone Number

Greenwood Village

PC-Plan, develop, and implementation of front office policies to ensure greater reimbursement by standardizing patient demographics-Preparation of payroll for all staff-Assisting with accounts payable, coordination of payments for utilities, vendors and other expenses-ICD-9, and CPT coding of all claims, charge posting, and follow-up with insurance as needed

Community Health Plans of the Rockies-Supervision of 18 staff call center-Developed quality assurance program for staff, and responsible for training all new call center staff-Quoted benefits for multiple plan types, answered all escalated customer questions-Knowledge of several lines of business to include Medicaid, Group, Individual, and CHP+ plans

Triage of patients to include Urgent Care and ER settings-Operation of diagnostic and laboratory equipment-Patient care consisting of assistance in routine exams, urgent, emergent care, maternal and delivery care, initiation of IV and phlebotomy.

-Supervision of front office staff members-Interacted with other offices within the medical group to coordinate patient care and ensure our office operations suited the needs of our referring physicians-Scheduled patients, verified Insurance benefits and obtained authorization for services as needed-Coding of all claims to include diagnosis and procedures from Radiology reports; in multiple clinic and in-patient settings