Shelly Beck Email and Phone Number

• Launched a wedding business, created an identity brand, and built a loyal following of repeat and referral clients through effective performance, servant leadership, marketing, SEO, and excellent customer service• Acquired, coordinated, and photographed more than 300 weddings to date• Recognized with the 2011 thru 2022 annual Best of the Best from Wedding Wire, with 5-star ratings based on quality, responsiveness, professionalism, value, and flexibility• Artistically compose wedding images; provide postproduction and delivery of wedding images• Plan, organize, direct and/or perform contracting and purchasing activities• Serve as a role model for the team by reinforcing and demonstrating respect for others

• IROPs handling• Announcements, boarding, disembarkation, standby passengers, international passengers• Conflict Resolution Officer• Cross-departmental collaboration to achieve MODs• Ensure customer and employee safety during the travel experience• Airport operations knowledge

• Established and nurtured strong working relationship with clients to ensure customer success• Managed and motivated 20+ employees to help our clients meet their desired marketing goals• Drove positive sales growth across brands portfolio in high-end account through relationship management, budget management, and strategy creation, i.e., H-E-B, SWBC, USAA• Provided support for and identified opportunities to improve customer service performances through continuous process reviews and best practices evaluations resulting in leveraging sales by an average 10% YTD and an average 50% visibility in accounts• Managed resources and costs to ensure ongoing client project operations within project quote, productivity, and efficiency standards

• Fast-paced contact center; empathized with members to provide solutions and promote offers• Led regulatory strategies for various states within the U.S. to ensure regulatory compliance of property and casualty insurance products, effectively reached 100% regulatory compliance with minimal impact to current business• Devised R&D for product development, including development of regulatory compliant insurance materials • Developed and implemented best practices regarding legislative changes, with a focus on revenue protection, that impacted P&C insurance• Oversaw policy service productivity in accordance with established state contracts to assure adherence and completeness in all customer transactions• Successfully provided guidance and managed relationships with inhouse counsel and outside professionals including experts in P&C insurance ensuring 100% regulatory compliance