Shelly Heffner Email & Phone Number

I am a highly accomplished administrative assistance professional with extensive experience providing wide-ranging administrative support to drive the achievement of key organizational goals and objectives. Detailed by nature, I am skilled at using high levels of attention to detail to accurately complete tasks in a timely, professional manner. I bring proven strength building strong, long-term relationships with both internal and external business stakeholders/customers based on trust developed, open lines of communication and the level of service provided. In addition, I am able to coordinate large-scale organizational efforts, providing training as needed to staff to increase performance. I am continually recognized for the ability to deliver exceptional results working in fast-paced, dynamic business environments. Areas of Expertise Includes:• Service Excellence • Interpersonal Communication • Office Support• Attention to Detail • Data Entry • Microsoft Office Suite• Customer Satisfaction • Office Administration Best Practices • Order Processing• Written & Verbal Communication • Coordination & Logistics • Office Organization• Business Relationships • Record Keeping • Customer Relationships

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  Sr Coordinator Order Management

  Xo Communications

  1998 - Present - Wyomissing, Pa

  • Utilize high levels of attention to detail to accurately enter all order types from simple to complex in a timely manner. • Work in collaboration with other teams within the company to ensure order accuracy, expediting and rushing orders as needed to maintain levels of customer satisfaction and loyalty. • Use in-depth order process knowledge to respond to a wide-range of inquiries sent via email and phone in a timely, accurate manner.• Maintain open lines of communication with internal and external business stakeholders including local carriers when needed.• Play a key role in the training and development of new and fellow employees on internal systems and order process best practices. • Recognized as a subject matter expert related to completing long distance orders. • Continually clean work order queues, ensuring that the orders are placed in the correct queue to more the process forward. • Completed a number of work project orders including a 9-month E911 clean-up initiative, receiving an award based on the high level of work performed. • Partner directly with customers to assist when they are taken by other long distance carriers in error.• Correctly troubleshoot issues and problems, joining conference calls to resolve issues in a timely manner to maintain levels of customer satisfaction and loyalty. Recipient of the following professional awards:- XO All Star Award- Outstanding Achievement on 2015 exceeding metrics.- XO Extreme Award- Outstanding Achievement on 2011 Sales Order entry QA Program.- XO Extreme Award- Outstanding Achievement on 2007 Project Implementation.- XO Extreme Award- Outstanding Achievement on 2003 PIC escalation for Switched LD.