Shelly Phillips Email & Phone Number

Charlotte, North Carolina Area

Provides overall leadership, motivation and management for Outdoor Lighting Business Development Manager's.

Charlotte, North Carolina Area

Manage sales/operations team of 9, selling Internet, video and voice products within local market. Coach and mentor team in sales and relationship-building skills. Assist team in developing account-specific sales plans and establishing account forecasts. Use Salesforce Customer Relationship software.Worked with account reps to develop a strong referral network and generate high-volume quality leads to drive sales. ROI: Achieved 103% of new customer relationship (NCR) target in 2014 and 101% in 2015. Achieved 100% of annual revenue target ($16 million) in 2014 and 2015. Led team that was consistently ranked with the top 7 among 40 teams enterprisewide. • One account rep achieved TWC Winner’s Circle MVP award for team work, values and excellence.

Greater Chicago Area

Managed 8 account executives (AE) within 3-state territory (Illinois, Indiana and Michigan). Coached AE to identify key clients, including universities, hospitality, healthcare, property management companies, and real estate owners and developers. Mentored AE in securing right-of-entry (ROE) leases for new developments. Assisted AE in identifying primary construction contacts within territory. Executed 400+ on-site marketing eventsLed introduction of “Sales Success” initiative, a national performance management program (2009), to help each AE manage daily funnel activity. ROI: Increased unit sales right-of-entry access agreements, achieving 110% of goal, 2009-2013Championed initiative during housing construction recession to realign resources and form a concierge team to increase penetration within multiple dwellings. Return On Investment: Team increased penetration percentage from 65% to 80% during 2006-2009Strategically partnered with cross-functional teams to drive sales for single-family new home construction for the “Strategic 2007 First in New Development” (FIND) team award. Return on Investment: Team was recognized as #1 account team nationwideCreated processes to improve sales and customer relationships within win-back, bulk/retail renewal and new build segments within multiple dwelling units. This action plan, included process mapping and client implementation plan. Return on Investment: Plan improved the customer experience, employee loyalty and market share (90%)—and was adopted as a prototype for Comcast Central Division in 2013

Sold video and high-speed Internet products through third-party partnerships with realtors, developers, homebuilders and architects. Established new and rebuilt damaged relationships.Introduced FIND program (First In New Development) within South Chicago, Northern Indiana and Southwest Michigan market, part of Comcast initiative. ROI: Established benchmark for future growth. Added 400 subdivisions. Achieved 120% of sales goalTook immediate decisive steps that repair damaged relationships rebuild trust and cemented loyal customer partnerships that have continued to the present dayEstablished strategic partnerships with realtors developers home builders and architectsStreamlined reporting of single-family new build projects by implementing an MS access database

Greater Chicago Area

Sold video and high-speed Internet products to businesses throughout northern Indiana and southwest Michigan. Introduced new products.Co-created new commercial sales department. Launched Comcast Pro product. Created a strong pipeline of new customers. ROI: Grew commercial business by 20% annually.

Northwest Indiana Area

Cable Pioneer- Played integral role in the cable industry (i.e. new products to market, analog to digital project management) which has been a force for American innovation. Investment in infrastructure and programming boomed during the 1980s when by the end of the decade, nearly 53 million households subscribed to cable, and cable program networks had increased from 28 in 1980 to 79 by 1989.By the 1990s, the cable modem was introduced, making residential high-speed Internet access a reality in the U.S. The early 2000’s saw the benefits of cable’s massive investment to build high-capacity hybrid fiber-coax networks. Soon after, operators began delivering digital and HD video, high-speed Internet access, and two-way voice services to the home.