Shelly Boyle Email & Phone Number

ＬＥＡＤＥＲＳＨＩＰSeasoned operations leader conceptualizing design and implementation of pharmacy services to support efficient, effective pharmaceutical care. Influences short- and long-range plans to streamline and maintain operations. Supervises customer experience and performance improvement. Participates in and supports various inter- and intra-departmental committees, educational and research initiatives to promote the role of pharmacy in delivering optimum patient care. Supports Store Development Department in assessing lease renewals, store closings and consolidations, relocation and new store proposals. Primary liaison between corporate partners and field operators.ＰＲＯＦＩＴＡＢＩＬＩＴＹ ＡＮＤ ＧＲＯＷＴＨCritical thinker overseeing pharmacy P&L and field-controllable EBITDA, including but not limited to scripts, sales, and labor to identify opportunities for growth and improvement. Determines retention rates to support financial ROI and directs activities to execute pharmacy acquisitions. Partners closely with teams to provide strategic direction, analyze problems and implement solutions, monitor service levels, utilize industry trends, and implement best practices. Conducts frequent store and market visits to ensure compliance with operating and regulatory standards. Ensures customer service programs are implemented and followed, guaranteeing customer satisfaction and loyalty. Oversees resolution of customer service issues; demonstrates appropriate behaviors across board.ＢＵＩＬＤＩＮＧ ＨＩＧＨ ＰＥＲＦＯＲＭＡＮＣＥ ＴＥＡＭＳLeads Region Leaders in planning, development, execution, and monitoring region business plans and objectives to meet sales, margin, profitability, and customer experience goals; conducts annual performance reviews. Educates team re: new products and procedures; solid communications and insightful business analysis. Facilitates team involvement in quality improvement, patient/professional education and staff development. Develops team advancement opportunities and fosters innovation and progressive learning. Communicates vision, values, strategy and goals, translating purpose into specific team tasks. Interviews, hires, trains, etc. associates to ensure exceptional service. Proactively seeks top talent for open pharmacy roles; promotes opportunities. Routinely meets with Region Leaders and pharmacists to collaboratively assess and align positive clinical outcomes based on progress monitoring and feedback loops to add corrective advice and counsel. Reviews KPIs with pharmacy teams; identifies trends and opportunities for improvement. Six Sigma Black Belt.

Listed skills include Driving Results, Retail Operations, Talent Management, Inventory Management, and 10 others.