Shelly C. Email & Phone Number

Plano, Tx, Us

United States

Enhances The Firm effectiveness by providing information management support, coordinating schedules; and representing The Firm to clients and others.Work is primarily assigned by attorneys and paralegals via a scheduling request, email, teams, or phone call.· Create and maintain The Firm’s calendars by coordinating and calendaring conferences, teleconferences, depositions, mediations, hearings, inspections, interviews, meetings, training, and travel · Daily and Weekly calendar review and clean-up · Represents The Firm by communicating and obtaining information; following up on delegated assignments; knowing when to act and when to refer matters to an attorney or paralegal · Maintains internal and external confidentiality · Delegates work to the OAA and LA’s as needed · Perform all other duties as assigned· Strong organizational and communication skills · Excellent time management · Skilled in the prioritization of work

Dallas/Fort Worth Area

-Answer and screen all incoming calls in a professional manner-Monitor E-file and incoming faxes and distribute to the secretary within 30 minutes of receipt-Log all incoming packages and gifts received to include send out thank you notes-Set up conference rooms for all Mediation, Deposition, and Meetings.-Ensure the reception area, conference room, kitchen area are neat and organized and always ready for visitors-Typing correspondence, filing, data entry, word processing, sending and receiving faxes, and other administrative tasks as assigned

San Francisco Bay Area

-Office support services including being on the front line of customer service at the reception desk-Responsible for mail, UPS, FedEx -Cater support services, to include: vendor relations, kitchen stocking and cleanup, kitchen supply inventory and organization, basic cleaning and maintenance services-Office supply orders and stocking-Printer work; scanning, and service needs-Reconciles invoices and travel-Typing correspondence, filing, data entry, word processing, sending and receiving faxes, and other administrative tasks as assigned-Maintain all logs and reporting documentation; attention to detail

Walnut Creek, California

- Answers and direct all incoming phone calls and emails in a polite and professional manner.- Performs clerical duties such as filing, scanning, photocopying, and faxing.- Schedules all necessary delivery pickups through external shipping carriers.- Sets up the conference room for meetings.- Maintains a safe and clean office.- Maintains inventory of the office and kitchen supplies. Ensure all items are ordered in a timely manner.- Maintain inventory of PPE (Field Safety Supplies) for assignment by Project Managers as necessary.- Monitor all company vehicles; to include license and registration, insurance, and schedule all maintenance as needed.- Assist and monitor in all IT issues / setups as they arise.- Schedule and book travel as needed; flights, cars and hotel for key individuals and field crews.- Manage all administrative/production documentation for the office.

Irwindale

-Manage, review and approve access to all new online account requests.-Research appropriately to ensure the territory is available and not already assigned to an existing account.-Make appropriate and thorough updates to existing customer accounts.-Ensure all information is accurate and up to date at all times.-Use product knowledge to suggest items and keep customers properly informed on product availability.-Resolve customer issues, place, and modify, invoice, ship and track orders.-Find resolutions to outstanding customer questions and/or issues.-Respond to customer voice-mail messages, calls, and emails.-Update web site to reflect all trade show dates and locations.-Build and send email blasts to customers regarding new products and updates.-Implemented new return policy and new RA retrieval process online.

City Of Industry

-Responsible for trafficking product and promotions to drive revenue, conversion, and channel loyalty to the website.-Collaborates with Merchants, Marketing and Creative Services teams to ensure product trends areproperly featured online to optimize sales results.-Coordinates with Copy Writers, Marketing and Creative teams to ensure consistency in style, tone, and quality for sites.-Acts as liaison between Marketing, Merchants, Production, IFC and Creative Services Teams as itrelates to campaign and promotion management.-Reviews transaction data, reports, customer feedback and analytics; provides recommendations andassists in developing new strategies, offerings and initiatives to maximize sales.

City Of Industry

-Support retail stores to troubleshoot computer, network, telephone, POS software, and broad band equipment issues.-Assist corporate with first level software and hardware issues. -Manage open and closed tickets using Numara Track-It call logging software.-Run benchmark reports through track-it software for trend analysis.-Keep procedural documentation up to date with any changes or upgrades.-Assisted in writing out step by step instructions for field technicians to use during upgrades or newstore installs.

City Of Industry

-Manage customer service team to ensure efficient handling of calls, emails, chats and administrative duties.-Review orders daily to further prevent unauthorized orders from being processed.-Handle overflow customer service calls.-Assist Customer Service Representatives with the resolution of escalated issues.-Monitor Customer Service Representatives calls, chats and emails to ensure quality customer service.-Monitor call, chat and email queues to ensure proper coverage is maintained at all times.-Oversee Customer Service team in up selling to increase overall sales.-Assist in training and developing of Customer Service team.-Coach Customer Service Representatives to provide superior customer service while implementingvarious up selling techniques to increase sales.-Work with Supervisor on selecting and interviewing candidates for open CSR positions.

City Of Industry

-Support Customer Service Team through administrative duties.-Assist Supervisor with special projects, brainstorming and research.-Support & encourage department standards and communicate current Hot Topic information to team members.-Resolve escalated customer issues, providing superior customer service to ensure return business.-Utilize exceptional follow through skills to resolve outstanding questions or issues.-Follow and carry out instructions on delegated tasks with little to no supervision.-Assist Customer Service Reps with day-to-day questions.-Monitor new orders and ensure they meet ordering standards to prevent fraudulent orders.

City Of Industry

Resolve customer issues, place, modify, and track orders.Utilize follow through skills to resolve outstanding customer questions and/or issues.Respond to customer voice-mail messages, customer calls, emails, and online chats.Use product knowledge to suggest items to customers and properly inform them on product availability.Make appropriate and thorough updates in Order Notes.Focus on maintaining high quality work, while maintaining productivity and sales performance.