Shelly C. Email & Phone Number

Plano, TX, US

United States

Enhances The Firm effectiveness by providing information management support, coordinating schedules; and representing The Firm to clients and others.Work is primarily assigned by attorneys and paralegals via a scheduling request, email, teams, or phone call.· Create and maintain The Firm’s calendars by coordinating and calendaring conferences.

Dallas/Fort Worth Area

-Answer and screen all incoming calls in a professional manner-Monitor E-file and incoming faxes and distribute to the secretary within 30 minutes of receipt-Log all incoming packages and gifts received to include send out thank you notes-Set up conference rooms for all Mediation, Deposition, and Meetings.-Ensure the reception area, conference room.

San Francisco Bay Area

-Office support services including being on the front line of customer service at the reception desk-Responsible for mail, UPS, FedEx -Cater support services, to include: vendor relations, kitchen stocking and cleanup, kitchen supply inventory and organization, basic cleaning and maintenance services-Office supply orders and stocking-Printer work.

Walnut Creek, California

- Answers and direct all incoming phone calls and emails in a polite and professional manner.- Performs clerical duties such as filing, scanning, photocopying, and faxing.- Schedules all necessary delivery pickups through external shipping carriers.- Sets up the conference room for meetings.- Maintains a safe and clean office.- Maintains inventory of the.

Irwindale

-Manage, review and approve access to all new online account requests.-Research appropriately to ensure the territory is available and not already assigned to an existing account.-Make appropriate and thorough updates to existing customer accounts.-Ensure all information is accurate and up to date at all times.-Use product knowledge to suggest items and.

City Of Industry

-Responsible for trafficking product and promotions to drive revenue, conversion, and channel loyalty to the website.-Collaborates with Merchants, Marketing and Creative Services teams to ensure product trends areproperly featured online to optimize sales results.-Coordinates with Copy Writers, Marketing and Creative teams to ensure consistency in style.

City Of Industry

-Support retail stores to troubleshoot computer, network, telephone, POS software, and broad band equipment issues.-Assist corporate with first level software and hardware issues. -Manage open and closed tickets using Numara Track-It call logging software.-Run benchmark reports through track-it software for trend analysis.-Keep procedural documentation up.

City Of Industry

-Manage customer service team to ensure efficient handling of calls, emails, chats and administrative duties.-Review orders daily to further prevent unauthorized orders from being processed.-Handle overflow customer service calls.-Assist Customer Service Representatives with the resolution of escalated issues.-Monitor Customer Service Representatives.

City Of Industry

-Support Customer Service Team through administrative duties.-Assist Supervisor with special projects, brainstorming and research.-Support & encourage department standards and communicate current Hot Topic information to team members.-Resolve escalated customer issues, providing superior customer service to ensure return business.-Utilize exceptional.

City Of Industry

Resolve customer issues, place, modify, and track orders.Utilize follow through skills to resolve outstanding customer questions and/or issues.Respond to customer voice-mail messages, customer calls, emails, and online chats.Use product knowledge to suggest items to customers and properly inform them on product availability.Make appropriate and thorough.