Shelly Macduff Email & Phone Number

Cox Media Group

The Infrastructure Services Manager is responsible for managing the following ITIL roles for the Infrastructure organization in CMG Technology: * Change Management – implements and ensures compliance with the Change Management procedures to ensure that changes are properly managed across the Cox Media Group technology Infrastructure teams. * Problem.

Central

Managing demand/supply and facilitating relationships o Working directly with the management teams of the various functions and operating units within their assigned geography, gain and maintain in-depth understanding of the technology needs of the CMG business unitso Define expectations and champion efforts to standardize systems and processes across CMGo.

Dayton, Ohio Area

• Responsible for planning, directing, managing and overseeing activities and operations for CMG Ohio IT Department.
• Work closely with Department heads to identify, recommend, develop and support cost-effective technology solutions.
• Manage professionals engaged in user support, network, system management and other related functions.
• Adapt at forecasting and completing budget, including re-sizing organization.

Dayton, Ohio Area

• Responsible for infrastructure that provides system administration, database, telephony and networks; added responsibility for end user support group that maintains, deploys and supports workstations to the end user.
• Assisted the Director on capital and expense budget process.
• Proactively worked with business owners to deliver process and product improvements.
• Lead, plan and control big ticket projects using established project management processes.

Management Information Systems, General

Education record