Shelton L. Scott Ii Email & Phone Number

Gibsonton, FL, US

Coppell, Texas, United States

• Evaluated required documentation including commercial contracts from nationwide dealers looking to establish lending for clients seeking Toyota commercial materials such as forklifts and commercial box trucks.
• Performed account management activities while investigating any financial impacts to dealers and department while supporting monthly funding efforts slightly under $1.2m.
• Investigated applicant’s business status protecting Toyota’s exposure to AML and fraudulent entities resulting in organizations ability to safeguard financial exposure.

Milwaukee, Wisconsin, United States

• Led a high-performing team of default quality control specialists, conducting audits on mortgage underwriters reviewing home loan modifications, calculating repayment options, analyzing credit.
• Collaborated with HR, facilitating seamless onboarding by coordinating resource allocation, access requests, and support for new employees, ensuring smooth transitions.
• Drove a 20% reduction in compliance discrepancies within the QC team through strategic coaching and process enhancements, elevating overall compliance effectiveness.

Milwaukee, Wisconsin, United States

• Earned a promotion by spearheading quality control initiatives, elevating file accuracy by 15% and consistently surpassing company standards.
• Proactively identified and managed critical files nearing SLA agreements, achieving a 90% compliance rate for timely regulatory reporting.
• Trained and mentored a QC team, significantly reducing compliance discrepancies through effective coaching and process improvements.

Milwaukee, Wisconsin, United States

• Production focused auditing underwriter submissions, showcasing an in-depth grasp of local and federal regulations and loan procedures.
• Performed credit review to ensure treasury documentation was executed correctly and repayment calculations were performed according to policy.
• Tasked with staying up to date with all BSA/AML training, protecting JP Morgan risks exposure from treasury fines and sanctions.

Jacksonville, Florida, United States

• Interviewed claimants and agents record initial claims, investigated questionable claims, and ensure account accuracy, leading to improved claims processing efficiency and customer satisfaction.
• Assessed, processed a high volume of claims daily, meticulously examining forms and records to determine insurance coverage, then analyzed the investigation data to deliver recommendations and reports.

Jacksonville, Florida, United States

• Engaged with customers to discuss account status, reviewed and prepared insurance claim documents, enhancing information accuracy and service quality.
• Reviewed letters, applications, and company documents to identify necessary changes, skillfully prepared business correspondence to maintain clear and concise communication with clients.

Jacksonville, Florida Area

• Resolved billing complaints, disputes and negotiated payments. Performed ACH transfers, stop payments and verified billing and banking data for 100% accuracy.
• Collaborate with agents in the field looking to add, drop coverages for clients, also provide technical support to resolve help desk issues.

Jacksonville, Florida Area

• Oversaw entire operations for satellite location transportation delivery company.
• Processed payroll, balance sheets, ran weekly reports, and cash and check deposits, creating and implementing schedule and policy changes as needed.
• Interviewed and hired all local drivers and monitored expenses to maintain budget.
• Coordinated with vendors to deliver household items and managed delivery staff of 4 directs.

Bachelor'S Degree, Sociology, 3.5

Minor in Psychology

Project Management

Certificate for Project Management

Associate Of Arts - Aa, Human Services, General, 3.7

studies concentrated on Behavioral Studies

Claims Adjusters Licences, Insurance