Shelton Wright Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

Responsible for the day-to-day management of application review and award activities. The Intake and Eligibility Specialist is required to have a basic knowledge of the principles, concepts, and methodology of reviewing applications, determining eligibility, and demonstrated skills in applying this knowledge in carrying out assignments, operations, or procedures.- Review of applications for completeness and accuracy. Ensure applications are complete for program review (form completed correctly and all required documents are accurate).- Contact program applicants and request any/all missing or incomplete information.- Update applications with correct or missing data.- Make initial eligibility determinations based on individual program requirements.- Maintain accurate, Up-To-Date case notes in applicant files. - Provide excellent customer service to program participants and accurately respond to inquiries about the program.

Tacoma, Washington, United States

• Manages high volumes of payment processing data and provides accurate reports to Pierce County representatives. • Creates and maintains vendor files, client data spreadsheets, history data, and payment history for the Emergency Rental Assistance Program (ERAP) and Treasury Rental Assistance Program (T-RAP).• Reviews payment request data, in coordination with KWA’s Finance department, to prevent duplication of payments and ensure checks to landlords are mailed in a timely manner. • Thoroughly reviews tenant rental applications and completes paperwork consistent with the rules and regulations of ERAP and T-RAP. • Maximizes the number of households receiving rental assistance by handling 50-70 cases per cycle and reviews documents for accuracy, correctness, and completeness. • Demonstrates excellent customer service by actively communicating with clients regarding the status of their applications in a timely manner. • Provides clients with resources that will prevent them from being homeless. • Assisted 400+ households from July to November, 2021, for ERAP and T-RAP, expending the entire fund of $2,266,355.00 weeks before Pierce County’s deadline of funding expenditure.• Conducted and praticipated in outreach/assistance events to increase the number of people participating in the rental assistance program. Processing an average of 40 - 60 people per event.• Resolved and de-escalated volitile situations from client dissatisfaction and misuderstanding

Tacoma, Washington, United States

- Build a legislative agenda with the Director of Legislative Affairs and the Legislative Liaison for senate approval.- Worked with the Tacoma Housing Authority on university projects.- Set and advocated for specific local legislative goals - Met with city council representatives, mayor, and county members to discuss a resolution to mutual issues.- Reviewed the actions of the city government with regard to student concerns and formulate appropriate responses based on ASUWT Executive Board approval and legislative priorities.- Established relationships with city government officials and committees.- Report back to the Director of Legislative affairs weekly.- Sit on the University of Washington Legislative Affairs council.

Tacoma, Washington, United States

- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.- Arranged special accommodations for guests to maintain optimal satisfaction- Provided key support to 4 coworkers by taking on tasks like stocking aisles and educating customers on proper pet care during peak times.- Cultivated professional relationships with guests through active response, dedicated assistance, and active listening improving customer retention by5%.

Tacoma, Washington, United States

- Created a legislative agenda to communicate and assert student needs to the Tacoma City Council, State Legislature, and Washington Student Association.- Managed Legislative and City Liaisons on advocacy decisions.- Developed functional solutions via the City of Tacoma and University Administration.- Facilitated outreach events on the UW Tacoma campus with over 50+ studentsin attendance.

Tacoma, Washington, United States

- Build a legislative agenda with the Director of Legislative Affairs and the Legislative Liaison for senate approval.- Worked with the Tacoma Housing Authority on university projects.- Set and advocated for specific local legislative goals - Met with city council representatives, mayor, and county members to discuss a resolution to mutual issues.- Reviewed the actions of the city government with regard to student concerns and formulate appropriate responses based on ASUWT Executive Board approval and legislative priorities.- Established relationships with city government officials and committees.- Report back to the Director of Legislative affairs weekly.- Sit on the University of Washington Legislative Affairs council.

Seattle, Washington, United States

- Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers.- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.- Kept apprised of emerging trends and provided informative customer service to assist in product selection.- Arranged new merchandise with signage and appealing displays toencourage customer sales and move overstock items.