Responsible for overseeing 2 real estate properties with 200 units combined. Tended to the needs of all tenants. Researched and contacted potential tenants, arranged for building maintenance. Managed payments and a 100,000+ budget. Re-certified tenants with their renewed leases. Ensured the vacant units are ready for new occupants. Collected rent and followed up on overdue payments. Created rent collection letters and prepare late notices. Created and distributed marketing materials to attract new tenants. Maintained organized and updated resident files and records.

Answered 40-50 inbound calls daily. Created payment arrangements for customers. Responded to customer concerns in a timely manner. Provided customer additional information or explains services. Tactfully handled confrontational or stressful interactions with customers. Accurately captured customer information. Created and maintained service reports.

Received morning report to pass onto CNAs. Provided input to Charge Nurse regarding assignments. Ensured assignments are completed. Ensured quality of services of CNA to the resident. Managed all CNAs on the floor. Coached for improvement and educated staff for results. Worked with support services to ensure the quality of services on the unit. Attended meetings for patient satisfaction (new products, processes, ideas, etc.).

Performed group and individual activities (structured and impromptu) inactivity spaces, common areas, and in the resident s room to support resident desires and as directed. Responsible for a range of personal assistance duties which may include bathing and dressing residents, medication reminders, assistance with household chores, and other personal needs defined by the resident’s care plan. Responsible for assistance with meal services to the residents which may include escorting residents to and from the dining room, delivering trays to over 7 residents. Responsible for washing and drying the personal laundry of residents and assisting with other daily living household tasks. Provided companionship to the residents through social visits, and daily conversation, encouragement to participate in activities, escorting if necessary, and helping to create a warm and supportive community atmosphere for residents. Responded immediately to any witnessed or potential medical emergencies by taking appropriate action, calling for assistance, and notifying the supervisor immediately.