Shephali Trivedi work email
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Shephali Trivedi personal email
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Experience in Lean projects resulting in simplification of processes for both the processor and the customer experience. Also have completed and mentored multiple projects in Genpact and in American Express that lead to reduction in cost to serve.
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VolunteerKat-KathaNew Delhi, Dl, In
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Director Performance And Business ManagerNatwest Group Jul 2022 - PresentGurugram, Haryana, India -
Vice PresidentRoyal Bank Of Scotland Oct 2015 - PresentGurgaon, India
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Master Black Belt, CgrlsGenpact Llc Jul 2012 - Oct 2015Gurgaon, IndiaDesigning and executing on Continuous Improvement Roadmaps for customer organizations while delivering on key initiatives for Genpact• Productivity improvement roadmap created and implemented to deliver 15-20% productivity for multiple customer organizations• Productivity Playbook created guiding project managers to analyze and solve for Productivity problems to improve velocity of projects• Transformation of processes to Standardize and Simplify experience for end customers to… Show more Designing and executing on Continuous Improvement Roadmaps for customer organizations while delivering on key initiatives for Genpact• Productivity improvement roadmap created and implemented to deliver 15-20% productivity for multiple customer organizations• Productivity Playbook created guiding project managers to analyze and solve for Productivity problems to improve velocity of projects• Transformation of processes to Standardize and Simplify experience for end customers to increase customer satisfaction by reducing variation in the experience• Mentored several GB/BB projects to provide sustainable solutions to our customers• Actively presented output of the Lean Six Sigma organization to prospective customers to demonstrate rigor of project management and solutioning Show less -
Service Delivery Leader Service Engineering And Transformation, Global Disputes Network (Gdn)American Express Service Center India Jan 2011 - Jul 2012GurgaonAnalysis and redesign of workflows for the GDN organization for profitability by reducing Operating ExpensesLeading a team of 2 Industrial Engineers -
Sr. Manager Gcss Business TransformationAmerican Express Dec 2009 - Jan 2011Greater New York City AreaInternal consulting organization focused to improve the performance of new and existing business units
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Finance Manager - Business Analysis And Decision SupportAmerican Express Jan 2009 - Dec 2009Analysis of Financial data for Onshore and offshore locations for Corporate Decision making, forecasting and planning
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Manager FinanceAmerican Express Service Center Fort Lauderdale Jun 2007 - Jan 2009Financial Decision Support for the Customer Care Capabilities Team in the Service Delivery Network
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Manager - Finance [Mis]American Express Service Center India Jun 2006 - Jun 2007Analysis of Critical Metrics for the different functions in the Service Delivery Network
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Manager - Finance [Capacity Planning]American Express Apr 2005 - Jun 2006Real Estate Capacity Planning
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Manager - Business Continuity PlanningAmerican Express Feb 2004 - Apr 2005Managing BCP for the Gurgaon site and testing the plans through mock drills
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Subject Matter ExpertAmerican Express Service Center India Jan 2003 - Feb 2004SME for the Corporate Credit Team.
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Process DeveloperGe Capital International Services 2000 - 2003B2B collections, MIS creation for the team and running the variable compensation for the entire team based on their performance
Shephali Trivedi Skills
Shephali Trivedi Education Details
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LeapLeadership Excellence -
Imt GazhiabadMasters
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Aptech Computer EducationSoftware Engineering
Frequently Asked Questions about Shephali Trivedi
What company does Shephali Trivedi work for?
Shephali Trivedi works for Kat-Katha
What is Shephali Trivedi's role at the current company?
Shephali Trivedi's current role is Volunteer.
What is Shephali Trivedi's email address?
Shephali Trivedi's email address is sh****@****hoo.com
What schools did Shephali Trivedi attend?
Shephali Trivedi attended Leap, Imt Gazhiabad, Aptech Computer Education.
What skills is Shephali Trivedi known for?
Shephali Trivedi has skills like Leadership, Six Sigma, Bpo, Business Transformation, Credit Cards, Data Analysis, Forecasting, Business Process Re Engineering, Business Analysis, Process Excellence, Vendor Management, Team Management.
Who are Shephali Trivedi's colleagues?
Shephali Trivedi's colleagues are Gitanjali Babbar, Gitanjali Babbar, Ayaz Kizil, Pragya Baseria, Pragya Baseria.
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