Katherine Shepherd Email & Phone Number

Haywards Heath, Gb

London

Brighton

As Project Officer on the Routes Project my main responsibility was the collation and verification of project data to ensure compliance with the project funding criteria. I was responsible for submitting quarterly data to the funding body and dealing with any audit queries relating to this submission.In addition, I supported the Project Coordinator with a range of project activities, including production of publicity materials, content and maintenance of the project website, managing Facebook groups for project participants, ensuring we delivered our obligations under the project's cross-cutting themes and managing the relationship with our three partner organisations.

As Project Administrator I worked closely with both the Principal Investigator and Research Fellow on the CHIME Myanmar project a research project on migration and development.Duties included:* Financial reporting to funders* Liaison with project team both at the University and in Myanmar* Development of project identity: logo and website content * Procurement of project-related purchases* General administrative duties

As Waste and Recycling Officer I provided project support to the Environmental Services team to support the implementation of Waverley’s Recycling Improvement Plan. Assisting with the operation, co-ordination and improvement of waste and recycling services in Waverley I assisted with the planning and delivery of projects that encouraged recycling and reduced contamination.I was also responsible for assisting in delivering the wider sustainability agenda that include energy efficiency projects from the Council’s operations.

London, United Kingdom

Contractor for an international food-tech logistics start-up. Working in a fast-paced, changing and innovative environment and reporting to the VP People, I supported the development of the recruitment function and growth of the company's workforce through recruitment of staff to roles across the business. * Liaised with teams across the four business countries to support the recruitment of staff * Screened candidates for a range of roles (technical, communications, marketing, sales, HR, business development)* Administered internship recruitment* Process mapped recruitment procedures* Developed methodology for managing recruitment communications* Designed recruitment training and online guidance for hiring managers* Developed applicant communications * Consolidated data on legacy hires

London

Working in Customer Service I was responsible for ensuring that training supported the strategic vision.* Established training function in new department, including strategy, process design, relationships and planning* Implemented strategy ensuring sustainable learning solutions were embraced across department* Developed skills matrix to identify training profiles for various roles* Designed and delivered training, technical and soft skills, ensuring staff had knowledge and skills to provide excellent service* Managed content on SharePoint and intranet for learning activities * Supported development plans for new staff through induction* Reviewed training offer ensuring it was fit for purpose and developed feedback mechanism to monitor quality and effectiveness of training * Established the council's Institute of Customer Service (ICS) Awards programme, including publicity and recruitment of trainees and volunteer coaches; training coaches and providing regular supervision; managing records* Lead Assessor for ICS Awards, assessing staff internally and visiting assessor for other ICS members* Developed a train the trainer programme, in which participants achieved a Level 3 Award in Understanding the Principles and Practices of Learning and Development (QCF) * Oversaw apprenticeship placements, liaising with the assessor and designing appropriate activities to enable them to gain evidence for their qualifications* Member of Tri-borough Corporate Workforce Group* Supported staff through restructure with the Staff Engagement Group* Member of Corporate Services Equality Improvement Group* Supported IiP re-accreditation through demonstrating impact of learning interventions on service provision* Worked collaboratively with external agencies to support service improvement* Improved collaboration among team manager group through facilitation of action learning set* Coached senior managers to realise the benefits of culture change programme

East Sussex

Responsible for the design, delivery and evaluation of IT training solutions (MS Office and SAP) across the County Council and for external customers.

East Sussex

As Project Officer (HR stream) on a multi-million pound IT implementation project I worked closely with software developers (external contractor) to enable a smooth transition from back-office systems to SAP.Achievements:* Blueprinting and business process mapping organisational back office HR processes to work within SAP* Re-designing business processes to ensure efficiency and reducing duplication* Liaising with stakeholders to ensure buy-in* Data cleansing data extracted from the legacy systems to ensure integrity of data* System testing for usability and data integrity* Supporting end-users when system went live to ensure seamless experience for customers* Producing project communications for staff via the intranet and poster campaign to raise awareness and facilitate end-user buy-in

Msc Climate Change & Development

Bsc (Hons), International Studies, First Class

As a graduate within the area of international studies I have developed a broad understanding of contemporary global issues.

Postgraduate Course, Project Management, Pass

Norwegian Language & Professional Development Seminar, International Summer School

Certificate, Teacher Of Business English, Distinction

Extra Mural Diploma, Web Design & Development, Pass

Certificate, English Language Teaching To Adults

Ba (Hons), Graphic Design, 2:2