Suzanne Shepherd Email and Phone Number
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A strategic and high-impact executive, I’m motivated by building and maximising capability and potential, harnessing inclusive workplaces that encourage all to contribute to their fullest. I’ve developed an intimate understanding of what levers drive long term value and growth, and I deliver pragmatic and commercially focused solutions to enable organisations to thrive and achieve success through their people. I have always excelled in dynamic and fast-paced enterprises which is why I joined the companies I have proudly been a part of over my career. As CPO/CHRO, I apply my commercial acumen to create and deliver people strategy and foster a future-focused and vibrant culture to harness innovation, exceptional execution, and continuous development and learning. Over my career I’ve partnered closely with boards, CEOs, and executive teams in driving broad strategic people solutions to strengthen corporate capabilities, create a strong culture and positive employee experience, and achieve impactful change. Highlights include supporting business through immense growth (a tripling in size), rapid industrialisation, and significant diversification and transformation in both Australia and the UK. All while navigating challenging economic cycles and complex regulatory environments. My key passion is delivering transformational value. I’m immensely proud of developing culture (such as that during my time at MMS) which is characterised by industry leading employee engagement and deep innovation, spearheaded partly by leadership capability and succession development through unique and applauded bespoke programs for senior leaders. To ensure the organisation remains at the forefront of envisaging and designing thriving workplaces now and in the future, I lead strategic people programs that shape capabilities, organisational design and working models. My expanded leadership responsibilities of Property & Facilities further support my ability to influence and deliver aligned, fit for purpose workplaces to enable future ways of working models.★ Connect to explore engaging career opportunities related to inspiring leadership, innovation and driving future growth.
Concentric
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Chief People OfficerConcentric Apr 2024 - PresentMelbourne, Victoria, Australia
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DirectorShepherd Consulting Services Pty Ltd Mar 2015 - PresentMelbourne, Victoria, Australia
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Head Of One Team People ImplementationScope (Aust) Sep 2023 - Mar 2024Melbourne, Victoria, AustraliaLeading the implementation of the people stream (One Team) of organisation wide transformation program focusing on organisation design and associated Divisional and Functional alignment. Drove and established strong collaborative working relationships resulting in successful benefit realisation and strategic alignment. -
Chief Human Resources Officer | Chro | Human Resources & Property ExecutiveMcmillan Shakespeare Group May 2009 - Oct 2022Played a critical role in the industrialisation and accelerated global expansion of MMS. Successfully spearheaded the development of a fully integrated and highly respected HR function, along with a raft of market-defining commercial and capability development initiatives. Member of M&A team providing outcome-critical due diligence HR assessment. Executive initiator and lead of the Future Way of Working strategic program. Lead role in defining new MMS Purpose, Vision, Mission, Values & key role… Show more Played a critical role in the industrialisation and accelerated global expansion of MMS. Successfully spearheaded the development of a fully integrated and highly respected HR function, along with a raft of market-defining commercial and capability development initiatives. Member of M&A team providing outcome-critical due diligence HR assessment. Executive initiator and lead of the Future Way of Working strategic program. Lead role in defining new MMS Purpose, Vision, Mission, Values & key role on Sustainability and PCRC committees. In addition to CHRO role, executive accountability for MMS’ property portfolio management, including the review of property needs and design to align with Future Way of Working strategic program. Show less -
Executive Manager People And Culture – AamiSuncorp Group Dec 2007 - Dec 2008One of Australia's leaders in banking, insurance, investment and superannuation. Following the Promina merger, appointed as Executive in People & Culture to work with the Executive General Manager to transition the Personal Insurance line of business through the key merger and integration activity within Suncorp Group. -
Human Resources Manager | Hr | Principal Advisor, Northern Region (Nsw & Queensland)Suncorp Group Nov 2006 - Dec 2007Re-engineered HR service delivery model to support the business transition, managed associated change issues and developed and executed the HR strategy; leading a team of 40 consultants, to work through the complexities of the merger activities.Successes included driving the talent management and succession planning process in partnership with the senior leadership team; coaching and supporting business leaders on people performance and development strategies; managing business and… Show more Re-engineered HR service delivery model to support the business transition, managed associated change issues and developed and executed the HR strategy; leading a team of 40 consultants, to work through the complexities of the merger activities.Successes included driving the talent management and succession planning process in partnership with the senior leadership team; coaching and supporting business leaders on people performance and development strategies; managing business and brand risks; managing IR and ER and working with business leaders to accelerate employee engagement and retention initiatives. Show less
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Change Management | Business Process OptimisationAami Dec 2005 - Nov 2006Leading car, home, CTP and small business insurer with 3500 staff; consistently achieving 20%+ YOY average revenue growth; regularly ranked in Australia’s top 20 companies by corporate reputation; and winner of multiple awards reflecting the quality of its people.Partnered with the new Customer Contact Manager to ensure cultural alignment and smooth transition of proposed changes and initiatives in the NSW Contact Centre which accounted for half of AAMI NSW. Drove engagement… Show more Leading car, home, CTP and small business insurer with 3500 staff; consistently achieving 20%+ YOY average revenue growth; regularly ranked in Australia’s top 20 companies by corporate reputation; and winner of multiple awards reflecting the quality of its people.Partnered with the new Customer Contact Manager to ensure cultural alignment and smooth transition of proposed changes and initiatives in the NSW Contact Centre which accounted for half of AAMI NSW. Drove engagement, performance and positive culture, designing and executing a productivity, leadership and career engagement model which became the national blueprint. Show less -
Learning And Development Manager, Southern Region | L&D | Talent Development Function EstablishmentAami Apr 2003 - Nov 2005With a more complex operational environment and growing workforce, established best practice in talent development to meet the needs of a new regional structure. Critical contributions included establishing the regional L&D function then adopted nationally; developing and implementing high impact training to embed required new skills as a result of major change and compliance initiatives; executing a range of targeted leadership development programs; and establishing a learning program aligned… Show more With a more complex operational environment and growing workforce, established best practice in talent development to meet the needs of a new regional structure. Critical contributions included establishing the regional L&D function then adopted nationally; developing and implementing high impact training to embed required new skills as a result of major change and compliance initiatives; executing a range of targeted leadership development programs; and establishing a learning program aligned to the Australian Qualification Framework. Show less
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Strategic Change Management Projects | Change Manager: Business Transformation & National ComplianceAami Jun 2000 - Mar 2003With strategic initiatives to cement market leadership in a consolidated and competitive industry, this role supported rapid growth and transformation, and worked closely with the CEO and C-suite on significant people, performance change management strategies. Key projects delivered included: National Compliance Initiative; the Home Claims Initiative; and the Business Transformation Claims Management Initiative.
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National Learning And Development Manager | L&D | Talent Pipeline ExpansionAami Apr 1996 - Jun 2000Stepped in during a massive growth phase, a priority was to develop leadership talent pipeline and improve and systemise quality standards of training. Key achievements included quantifiably improving sales and customer service; building a high performing talent pipeline; and setting a new national best practice benchmark for development of orientation and induction training.
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Area ManagerWolters Kluwer, Cch Australia 1989 - Mar 1996Part of the global Wolters Kluwer organisation with 19,300+ employees globally this is Australia’s leading tax and accounting software provider and business publisher. Consistently achieved top 20 sales ranking in national team of 100+; a key remit to drive business growth and retention, via developing insights into clients’ commercial challenges and needs.
Suzanne Shepherd Skills
Suzanne Shepherd Education Details
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Senior Executive Programme (Sep90) -
Bachelor Of Education -
Certificate Iv In Assessment And Workplace Training -
Employment Relations And The Law
Frequently Asked Questions about Suzanne Shepherd
What company does Suzanne Shepherd work for?
Suzanne Shepherd works for Concentric
What is Suzanne Shepherd's role at the current company?
Suzanne Shepherd's current role is Chief People Officer | CPO | CHRO | Director | MAICD | Building Leadership Capability & Potential | Org Design & Transformation | Scaling for Growth | Industry Leading Engagement.
What is Suzanne Shepherd's email address?
Suzanne Shepherd's email address is su****@****.com.au
What is Suzanne Shepherd's direct phone number?
Suzanne Shepherd's direct phone number is +613909*****
What schools did Suzanne Shepherd attend?
Suzanne Shepherd attended London Business School, Australian Institute Of Company Directors, Deakin University, Rmit University, University Of Sydney.
What skills is Suzanne Shepherd known for?
Suzanne Shepherd has skills like Strategic Planning, Mergers And Acquisitions, Human Resource Strategy, Succession Planning, Performance Management, Change Management, Employee Engagement, Board Advisory, Executive Coaching, Talent Management, Talent Development, Leadership Development.
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3gmail.com, hrblock.com, hrblock.com -
2bcpartners.com, hudsonparkadvisors.com -
Suzanne Shepherd
New York, Ny2gmail.com, assurant.com1 (800) 8XXXXXXX
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