Suzanne Shepherd Email & Phone Number

Kansas City, Missouri, United States

Responsible for developing and executing the marketing strategy for H&R Block, while leading the organization's transition to Agile Marketing.

Kansas City, Missouri Area

- Oversee development and maintenance of brand tools including guidelines, assets and processes to drive consistency across marketing communications.- Establish and practice clear and consistent workflow implementation. Continually improving new in-house creative process to help shape how the team runs

Kansas City, Missouri Area

- Managed multiple enterprise wide projects simultaneously which include significant IT and field operations impacts. - Responsible for bringing together cross functional teams; assigning and prioritizing tasks and ensuring deliverables exceed project standards.- Developed and managed project plans change management strategies and communication programs centered around elevating talent and culture throughout enterprise

- Review ~2,000 franchise requests for office relocations, office closures and new office requests. To include leading franchise regional conference calls, documenting all requests, analyzing and creating recommendations for leadership review and track subsequent approvals/denials - Provide real estate reviews and recommendations to field leadership. Reviews include researching and recording client flow feasibility, territory encroachment reviews and probability of client loss- Work closely with the Franchise Contract Center and A&D teams to manage office transfers and closures- Provide weekly updates to field and A&D leadership regarding potential Company Buy Back transactions- Responsible for managing the Brand Office Standards Program. To include consistent communication with external vendors, franchisees, and field leadership. Provide weekly reporting to key internal partners - Responsible for deploying and managing the Franchisor Survey. Work closely with external vendors on a consistent basis to ensure successful implementation and execution to franchise network

Supported numerous Directors, Sr. Managers and associates within Field Operations and Project Support, Corporate Analytics, Real Estate and Pricing departments on multiple levels. - Administrative support included extensive calendar management, PowerPoint and Excel spreadsheet development and reporting, End of Season meeting coordination and material preparation, organizational communication, and project coordination and support.

Masters Of Arts, Communication And Leadership

Bs, Communication

Activities and Societies: Delta Zeta, PRSSA