Highly skilled and experienced professional with a diverse background in the travel domain, BPO operations, and back-office work. Successfully served as a Trainer on Demand (TOD) and Subject Matter Expert (SME) at WNS kiwi.com, where I played a pivotal role in training and mentoring teams to achieve operational excellence. With expertise in travel operations, exceptional customer service, and process optimization, I am now seeking a new opportunity to further contribute my talents and drive business growth. Adept at managing high volumes of inquiries, resolving complex issues, and maintaining meticulous documentation, I am committed to delivering exceptional results and exceeding expectations in a challenging and dynamic environment