Correspondence Operations Supervisor
Confidential Company
Jacksonville, Florida Area
Supervises staff engaged in processing high volume inbound correspondence and serves as point of escalation for the department.Manages correspondence image interrogation and data capture processes, including the work queue.Prepares productivity and accuracy reports and provides feedback to management.Trains others in processes, procedures and system use to ensure operational consistency.Serves as liaison with external mail services vendors, ensuring contractual compliance.Provides quality control of correspondence processing, reporting and resolving exceptions with the vendor.Validates vendor batch communications and prepares reconciliation reports.Handles, prepares and proposes responses for high-risk correspondence.Identifies process improvement opportunities, provides recommendations, participates in prioritizing and designing improvements and documents results.Documents and stores processing procedures.