Sheree L. Lang Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Birmingham, Alabama, Us

Partners on the Operations team to develop design guides, checklists and job aids to incorporate consistency and efficiency within Learning and Development. Creates learning solutions and assessments for instructor led and e-Learning content using instructional design methodologies and adult learning principles.• Collaborates with peers to create usable content, cohesive layouts, and interactions that enhance the learning experience. • Conducts meetings with business groups and subject matter experts to collect course material revisions.• Tracks project status updates and tasks during maintenance work efforts to meet service level agreements.• Administers quality reviews to meet expectations with a sharp focus on eliminating errors.• Maintains project documentation, learning catalog, and course folders for record retention and accuracy in various systems.• Supports conversion of training content between different authoring tools for audit, legal, and regulatory requests.• Partners with the Accessibility team to convert training materials and ensure mandatory compliance courses accommodate all learners.

San Francisco, California, Us

Provided support on the Curriculum Care Team to client groups with requests pertaining to sales training and assessment requirements - designing, developing and maintaining sound programs to meet business learning objectives. Incorporated a thorough understanding of Wells Fargo technology, systems, corporate style guides and processes and branding standards. Knowledge of understanding adult learning through facilitation and instructional design. Maintained risk and knowledge of Curriculum Design methods. • Consulted business partners and subject matter experts to apply sales verbiage and scenarios to training materials. • Navigated multiple systems and instructional design tools to determine knowledge and gaps with current curricula and incorporate a more effective learning experience. -- Developed task plan, monitor and control project timelines and progress. • Managed multiple maintenance and break fix work efforts leveraging the instructional design guidelines and procedures - Authorware, LCMS, Xyleme, and other comparable tools. • Supported Contact Center of the Future program - record audio and role plays for media and training materials.

San Francisco, California, Us

Conducted reviews for new and existing web-based training solutions to ensure compliance with internal company requirements and agency or government regulations within Instructional Design and Development Services. Successfully managed multiple training solutions simultaneously through Intake and Quality Control Scheduler assignment. • Identified content and functionality defects and efforts in training materials and adhere to proper procedures. - - Reviewed learning content or consistent style, inscription, proper punctuation and grammar by leveraging knowledge of the Wells Fargo Writing Guide, business and technical writing and instructional design guidelines, procedures, trends, and initiatives. • Collaborated with subject matter experts and instructional designers on maintenance and development related tasks.- - Recognized risks and defects - recommended standards or procedures to improve facilitator and learner performance. - - Ensured identified risks are clearly documented and directed to appropriate parties for timely resolution.- - Conducted eLearning functionality and content review testing to enhance productivity and share best practices and consistency.

San Francisco, California, Us

Supported Community Bank Technology, Service Management by integrating best practices and redesign concepts that aligned with partners’ business needs. Engaged with application SMEs and managers to ensure OLA/SLA agreeements presented accurate measurements within the partnerships’ terms and conditions. Assisted various teams with change requests of production/test environments, incident/asset and infrastructure management.• Coordinated and lead application OLA/SLA meetings to assess and build partnership processes of support systems.-- Analyzed and reviewed agreement terms with support partners – applied and published business needs/services for approval.• Partnered with team members to design a productive and consistent environment.-- Developed interactive forms and reports; revised management organizational charts and prepared business case requirements.• Created, tracked and monitored change requests using Pac2000 to schedule hardware/software implementations in test and production environments. • Gathered data using various systems to create ad hoc reports, business guides and requirements to showcase quarterly/annual metrics and processes.• Collaborated with Finance partner to generate monthly forecast, actuals and variance table of team members using STAMP (System Time-reporting Account Management for Projects).

Charlotte, Nc, Us

Supported Global Information Security with enhancements and development of tools used to manage finances, resources and projects. Identified needs, working with team members to document and deliver business solutions, requirements and enhancements. Engaged with all levels of the organization to implement process improvements (Clarity to CA PPM).• Understood system behavior, inputs and outputs as they relate to business functions. • Provided content for communications and training material to support delivery of tools.• Lead discussions with stakeholders, end users and development teams to elicit clear and detailed user requirements.• Analyzed and assessed data usage to identify enhancements and measure compliance with SLAs.• Aggregated and compiled multiple data sources to provide requested views from business.

San Francisco, California, Us

Partnered with Wealth, Brokerage & Retirement (WBR) recruiting teams to provide analytical data supporting allstaffing efforts. Compiled and mined data from multiple cross-business sources. Developed specific customized reports and ad hoc analyses for senior management and functional teams. Consulted with other analytic team members to identify, design, and build appropriate dashboards and forecasting requirements. • Developed and rebuilt WBR SharePoint homepage site, providing updated primary resource for recruiting and sourcing guidelines after identifying lack of current data and structure on HR site.• Collaborated with management and other recruiting leaders, defining reporting needs, conducting data research, and collecting data from variety of sources.• Conducted and communicated monthly analysis for Associate Financial Analyst Program metric project-- Retrieved pertinent candidate data from systems to illustrate “a story” to distribute to management.

New York, Ny, Us

Acted as subject matter expert to manage and control processes. Assessed, generated and drove streamline processes to increase departmental productivity and client satisfaction. Developed business procedures to determine cost saving and environment-friendly resolutions for internal / external clients. Collaborated with cross-functional teams to assess business’ deficiencies and strategies for continuous improvement processes (conducted business reviews, highlighted impacts and collaborated with technology resources to uphold targeted service level agreements).• Created ad hoc reports and analysis, identifying gaps, issues, and trends to track for remediation and recommended solutions. • Generated successful client experience and enhanced revenue and savings value by creating a ‘brand’ for Image products. Designed and implemented web-based demo, offering visual and audio explanation of products and service.• Enhanced efficiency by developing improved workflow for Relationship Managers and IT Developers to complete estimate spreadsheet.• Created and executed production management review process, presenting monthly goals and objectives to managers and executives, showcasing visual of metrics, trends and resolutions.

New York, Ny, Us

Supported Division Manager and provided thorough administrative support to Cash and Support Services team. Conducted Internet research for presentations and panel discussions chaired by manager and direct reports. Composed correspondence; proofed and edited presentations and documents, ensuring accuracy and consistency.Organized monthly business reviews and produced ad-hoc reports of initiatives and goals.

Charlotte, Nc, Us

Profiler II / Credit Support Specialist (2002 – 2006)Trained team members and peers in process for loan request requirements. Assessed, documented, and directed incoming loan requests prior to underwriters’ influence. Categorized loan requests based on total business exposure criteria and loan type. Senior Administrative Assistant (1998 – 2002)Supported senior executives and staff in Commercial Risk Management. Produced and generated reports to illustrate credit risk data presented in quarterly management meetings. Maintained quarterly employee performance plans. Partnered with communications team, scripting and generating monthly electronic newsletter with articles highlighted on corporate intranet page.