Shereen Gamal Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

- Spearhead comprehensive operations and administration functions, overseeing a large team to achieve business objectives and goals.- Optimize resource utilization and manpower allocation in adherence to defined SLAs, while ensuring compliance with relevant laws and regulations.- Analyze performance metrics to identify areas for improvement and implement process enhancements in collaboration with the team.- Drive talent management initiatives, including performance appraisals and organizational change strategies.- Coordinate VIP visits, ensuring seamless experiences and maintaining high service standards.- Develop and implement SOPs, administrative policies, and procedures, exceeding KPI targets and delivering insightful reports to management.

United Arab Emirates

- Provided leadership and direction to all employees, ensuring compliance with company policies and best practices.- Managed all aspects of people management, including hiring, training, and performance evaluations.- Implemented cost-effective methods to enhance customer satisfaction and resolve issues promptly.- Ensured product quality and availability, merchandise management, and inventory control.- Orchestrated efficient and professional execution of birthday parties and school trips, maintaining high standards of service excellence.