monitoring medical insurance process, contracts, letters, job offers. and coordinating in all human resources activities.

monitoring, assurance, reporting, leadership.

1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.2. Handle inbound interactions received on official social media platforms professionally to achieve customer satisfaction 3. contact other departments to ensure proper closure of pending customerinquiries/requests.4. Update customer records with details of the inquiry and the response to ensure accuracy and availability of Customer records.5. Post content on CIB's official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction.6. Follow the day-to-day operations related to the Contact Center department to ensure continuity of work.7. Comply with all relevant CBE regulations, banking laws, AML regulations, and internal policies to avoid any potential risk and ensure safety.