Shereen R. Email & Phone Number

Mississauga, ON, CA

Toronto, Ontario, Canada

• Partnered with senior and executive leadership of the Digital Excellence Portfolio to act as a strategic business partner, coach, and consultant for all aspects of HR while leading business leaders through change.
• Partnered with assigned client portfolios to lead large-scale organizational design and execution of reorganization as part of the people strategy and integration of Ontario Health.
• Successfully managed recruitment efforts in both unionized and non-unionized environments, demonstrating proficiency in aligning hiring practices with collective bargaining agreements.
• Worked closely with business leaders to grasp the company's goals, challenges, and future needs, enabling the development and implementation of HR strategies aligned with these objectives.
• Developed and implemented recruitment strategies that ensured compliance with union regulations while effectively meeting organizational staffing needs.
• Managed full cycle recruitment from drafting job postings, candidate search, screening, selection, offer to close, and placement.

Mississauga, Ontario, Canada

• Handling end-to-end recruitment for mid and senior-level positions including niche skills
• Sourcing, identifying, screening, and recruiting active/passive high caliber executive talent in the functional areas of Information Technology for public, federal, and private sectors.
• Collaborate with hiring managers to understand the needs and roles to be filled; reviews job descriptions for vacancies.
• Reaching out to potential candidates through various channels - job portals (Monster, Indeed, Zip Recruiter, etc.), social media platforms (Facebook, Twitter, LinkedIn, etc.) and mobile chat groups (WhatsApp, Telegram.
• Use Applicant Tracking System and recruitment applications to drive improved recruitment outcomes.
• Track all the billing, contractor hours, and invoices.

Canada

• Participated in the full cycle recruitment process including:
• Posted job ads on various job portals.
• Screened applicant resumes.
• Conducted virtual interviews with candidates.
• Conducted inductions to familiarize new hires with the virtual platform.
• Updated and kept track of various HR documents such as ATS sheets, performance records, interview/induction scheduling, and onboarding documents.

Toronto, Ontario, Canada

• Handle 50+ customer interactions per day for Rogers Wireless and Residential Account, giving detailed, personalized, friendly & polite service to ensure customer retention.
• Primary responsibility is to retain accounts by taking ownership and overseeing any special requirements needed in saving and/or maintaining merchant relationships.
• Assisting customers with their wireless and residential billing enquires, data usage, price plan changes, new activations, hardware upgrades, and resolving all queries pertaining to their account using the customer.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
• Received an average 85% customer satisfaction rating to date, 15% higher than the company average
• Collaborate with supervisor, departmental specialists, or field operations for expedited resolution of issues when appropriate.

Dubai

• Spearheaded at an IT solutions and outsourcing company, accountable for handling administration, full-cycle recruitment, payroll processing, services, and solutions. Allocated IT resources to other organizations.
• Ensured effective selection process; utilization of HR & recruitment sources, recruitment agencies, job portals, social media; designing the selection matrix for choosing the optimum and effective recruitment channel.
• Prepared Employment Contracts and Compensation Agreements; ensured contracts are prepared in accordance with the labor law
• Ensured seamless on-boarding of new recruits; performed induction training, taught use of HR applications and enhanced staff skills through motivational and development workshops; introduced a quarterly update of.
• Managed temporary staffing function which included new requests, replacements, cancellations, and offers letters
• Effectively managed Payroll; process and distribute payroll, maintain company salary structure, prompt salary transfers, job documentation & evaluation systems; updating & generating leave plan in HRMS, release of.

Dubai

• Conducted financial analysis to assess risk, minimize frauds and process credit requests. Conducted investigations and audits, managed debt restructure plans, addressed client queries and ensured customer satisfaction..
• Recommending the application for approval, cancel or to decline and taking approval from higher authority to approve few exception cases.
• The primary responsibilities include decisioning of credit applications within designated limits in accordance with the Bank’s credit policy and procedures and according to the delegation matrix.Customer Service |.
• Retain collaborative relationships and provides a high level of customer service and support.
• Exhibit strong problem-solving and negotiation skills to ensure prompt resolution of customer issues within the TAT thereby maintaining 99% client satisfaction level.Audit | Fraud & Compliance Management
• Safeguarding the interests of the Bank by ensuring consistent adherence to Audit and Compliance policies and procedures.

Dubai

• Evaluated and processed credit applications within predetermined TAT. Resolved issues in collaboration with various relevant departments. Determined creditworthiness, assessed risks, recognized gaps and reported.
• Trained sales team on nuances of credit analysis; curtailed logging of risky cases. Followed up proactively and reduced backlog of cases by 90%.
• Maintained compliance; ensured team achieved satisfactory rating in all external and internal audits.

Dubai

Managed end-­‐to-­‐end operations with respect to processing of personal loans. Adhered to policies and procedures. Liaised with multiple departments to ensure seamless disbursal of loans. Handled documentation, followed up with stakeholders and delivered zero returns and errors. Studied market trends and suggested required pricing or policy changes to.

Certificate In Human Resources Management, Human Resources Management

Masters In Business Administration, Human Recourses

Activities and Societies: SUPA – Socially Useful Productive Activity which included carrying out a pilot survey with people of different.