Shereia Johnson Email & Phone Number

Cleveland, OH

• Expedite the collection process of an insurance claim. View evidence such as health record statements, police reports and scene investigations for subrogation or arbitration. Retrieve claim number and contact.
• Successfully graduated 8-week Academy Training Jan. 2019.
• Display a full understanding of the Exception Handling Team process and utilize all resources learned by working independently.
• Maintain high level of accuracy in file reviews and efficiency metrics.
• Consistently increase productivity throughout the on boarding process which assists the team with decreasing overall numbers in queue.

Bedford, Ohio

• Created mortgage pools of home loans and traded the successful delivery of mortgage-backed securities (MBS) to the trustees and custodians of numerous Housing Finance Agencies. Pooled together many loans from purchased.
• Processed mortgage backed securities that accounted for over $4 billion in assets per year.
• Provided securitize loans to investors who buy, sell and trade, data entry of pooling commitment, used excel to input and write mathematical formulas to calculate pricing.
• Demonstrated effective decision making and problem-solving skills for loan level issues that decreased errors and improved profits from previous year.
• Followed all state and federal compliance guidelines relative to retail mortgage lending.
• Developed and revised department procedures throughout organizational change which enabled team members to effectively manage workload.

Bedford, OH

• Performed loss mitigation review for defaulted loans to determine eligibility for assistance.
• Restructured the financing for residential loans to offer homeowners repayment options.
• Reduced foreclosure rate by 50% with loan review and discussing payment plans as solutions.
• Contacted borrower, calculated income, verified expenses, examined credit reports, followed investor guidelines for Home Saving Options in order to cure debt and prevent foreclosure.
• Assisted with underwriting by verifying income and proper documents on FHA, VA, and USDA loans to determine qualification before issuing trial payment plans to avoid delinquency.

Valley View, OH

Medical Bill Collector handled over 250 high volume outbound and inbound auto dialer calls. Contacted delinquent accounts and debt collection of past due balances. Negotiated arrangements and followed state and federal regulations. Reduced delinquencies on medical debt by setting up payment arrangements for customers, scheduling banking transactions and.

Beachwood, OH

• Detail oriented Office Assistant scheduled appointments and greeted visitors with great customer service. Company specialized in managing, building and acquiring single and multifamily housing properties. Provided high.
• Handled all incoming phone calls, mail, filing and preparation of legal documents.
• Demonstrated good organizational skills while maintaining confidential files.

Maple Heights, OH

• Assisted managing a staff of five employees with required store responsibilities. Managerial duties, training employees, providing refunds, cash drawer balancing and monetary banking transactions.
• Assisted with payroll, analysis reports and store planner for merchandise displays.
• Successfully performed daily opening and closing store procedures.
• Utilized excellent customer service skills along with suggestive sales techniques.

Brecksville, OH

• Effectively navigated the electronic-client workflow system for booking and loan review. Responsible for booking business loans and lines of credit for residential lending.
• Exhibited effective decision-making skills and problem solving for research items.
• Performed data entry of customer account information in a timely manner.
• Exceeded department standards for loan review.

Liberal Arts And Sciences/Liberal Studies

High School Diploma, Biology, General