Emergency Medicine

Assisted Senior Associate Director with day-to-day operations. Perform pre-litigation and litigation activities of the Risk Management Department. Coordinate the overall myriad of activities involving litigation against KCHC.* Served as a liaison between Senior Associate Director and subordinate units.* Prepared specialized reports for Senior Associate Director and Associate Executive Director of Quality/Risk/Regulatory Management.* Created and maintained risk management information system for data collection and processing, information analysis, and generating statistical trending reports for the identification and monitoring of adverse events, claims, etc.* Prepared quarterly summary reports to the NYCHHC Board of Directors regarding claim payouts and sentinel events.* Reviewed and prepared Root Cause Analysis documents for submission to the NYS Department of Health and Health and Hospital Corporation Corporate Risk Management Department.* Assisted Senior Associate Director with responses to inquiries from NYS Department of Health, Office of Professional Medical Conduct, The Joint Commission, Department of Justice, IPRO and other agencies.

Managed the business operations for The NY Training Group which provided training services for adult learners in the areas of; healthcare, computer usage, customer service, staff development, job readiness and cultural diversity. Managed staff of four direct reports. Negotiated contracts.* Managed all aspects of training operations; logistics, program delivery, registration of participants, facilities scheduling, materials production and fulfillment, instructor communications.* Served as team leader for 40+core instructors; provided team with developmental tools, resources and support materials.* Maintained monthly training calendar, coordinate remote site facility, distribution of materials, instructor’s schedules. * Collaborated in the development of curriculum, research training methodologies and support materials; maintained database.* Assisted in identifying training requirements by conducting needs assessment with clients.* Prepared and managed yearly training budget payroll processing and reconciled account receivables/payables issues.* Monitored training program effectiveness through enrollment, attendance evaluations, client satisfaction and retention.* Facilitated job readiness training as needed.

Promoted to Supervisor with a staff of three direct reports. Assisted Human Resource Manager with the administration of benefits, to include supporting and advising Human Resources and employees on a variety of benefits questions, issues, and procedures. Managed HR projects as assigned, fulfilled responsibilities in other functional areas; employee relations, employment, and compensation. Resolved problems and discrepancies to affect prompt and appropriate resolution. * Served as a point-of-contact for Human Resources and employees on questions relating to eligibility, coverage, status changes and enrollment procedures.* Compiled and analyzed all gathered information for the purpose of recommending changes to policies and procedures. * Routinely audited personnel files and employment law postings for accuracy and adherence to established guidelines and applicable federal and state laws. Performed regular audits on various benefits functions, including premium bills, mailing of COBRA notices.* Collaborated on reports for Board of Trustees regarding EEOC and Cultural Diversity.* Reviewed and processed all related employment benefits (i.e., Workman’s Compensation, Disability, COBRA, FMLA)* Processed/reconciled monthly invoices; NYSNA, Blue Cross/Blue Shield, and CIR.HUMAN RESOURCE ASSOCIATE (2002 – 2003)* Assisted Human Resources department in securing benefits for staff; participated in open enrollment process. * Processed benefits applications, coordinated benefits enrollment and distributed associated correspondence. * Responded to inquiries made by employees and insurance carriers regarding Disability and Workman’s Compensation. * Prepared and maintained all OSHA data reports.

Provided clerical support for hospital recruiters, performing related duties in a primary backup capacity.