Manager, Customer Care Retail
150 Beghin Avenue
Vita Health Products was founded in 1936. Since then, the company has grown from a small mail-order operation selling herbs and patented medicines into one of Canada's foremost suppliers of over-the-counter (OTC) pharmaceutical products and natural health products.Based in Winnipeg, Vita Health has over 220,000 square feet of manufacturing, packaging and distribution facilities; in addition to a sales and customer support office in Toronto, Ontario.Purchased in 2008 by The Nature's Bounty Co., Vita Health Products is a vertically integrated manufacturer, marketer and distributor of a broad line of high-quality, nutritional supplements throughout Canada.Personal Contributions:• Managed a team of Account Managers.• Worked closely with Sales Representatives, Customers and internal departments to build strong business relations and produce accurate time lines. • Managed large accounts including Wal-Mart Canada, Shoppers Drug Mart, Loblaw Brands, Safeway, Sobeys and many others.• Coordinated product launches, re-designs and re-launches.• Identified potential problems that could affect the product launch schedule and provided solutions.• Managed and maintained the extensive Wal-Mart Canada promotional calendar.• Assisted Finance and Sales with the quoting process.• Worked with Field Sales to update forecast on a regular basis.• Coordinated artwork designs with Graphics, Sales and the Customer.• Created marketing materials (brochures, sell sheets, product samples, backdrops, P.O.S. merchandise etc.), and attended tradeshows.• Implemented several processes and procedures enabling the department to operate more effectively and efficiently.• Held weekly team meetings and provided summaries to senior management.• Initially hired as a Marketing Coordinator but rapidly promoted to an Account Manager and then to Manager, Customer Care Retail.