Sheri Wright

Sheri Wright Email and Phone Number

Infrastructure Program Manager at STERIS @ STERIS
mentor, ohio, united states
Sheri Wright's Location
Chardon, Ohio, United States, United States
Sheri Wright's Contact Details

Sheri Wright personal email

n/a
About Sheri Wright

Management of IT Infrastructure projects for the delivery of initiatives accross the IT infrastructure operations groups. Working with cross-technology and cross-functional partners to deliver value to the customer, meeting the scope, budget and timeline of the effort for the projects.

Sheri Wright's Current Company Details
STERIS

Steris

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Infrastructure Program Manager at STERIS
mentor, ohio, united states
Website:
steris.com
Employees:
6213
Sheri Wright Work Experience Details
  • Steris
    Infrastructure Program Manager
    Steris Jul 2020 - Present
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  • Steris Corporation
    Technical It Service Desk Manager
    Steris Corporation Apr 1991 - Jul 2020
    Mentor, Oh
    Managed the IT Service Desk for internal customers of STERIS for production support. STERIS has a Tiered structure staffing model consisting of full-time positions in the following: Technician, Specialist, Analyst, Lead and Manager. Currently supporting a customer base of over 7,500 employees.Managed all levels of the Service Desk using operational best practices and the Information Technology Information Library (ITIL) model to provide professional and technical development of staff. Focused the operations of the Service Desk in the areas of new hire recruiting, coaching, providing performance reviews, maintaining/enforcing standard operating procedures, improving quality of work/processes, focusing on customer satisfaction and eliminating non-value added processes. Responsible for processing provisioning requests for IT services, performing escalations for aging tickets, producing key metrics and being a subject matter expert (SME) in one or more business processes or Service Desk functions. Interface with all functional groups within IT and involved with various IT projects and Kaizen events.
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Sheri Wright Skills

Process Improvement Management It Management Itil Team Building Vendor Management Technical Support Business Process Improvement Six Sigma Business Analysis Service Desk Management Disaster Recovery Numara Footprints Troubleshooting Crucial Conversations Call Center Development Cancer Medical Devices Cross Functional Team Leadership It Service Management

Sheri Wright Education Details

  • Gannon University
    Gannon University
    Marketing
  • Villa Maria Academy
    Villa Maria Academy

Frequently Asked Questions about Sheri Wright

What company does Sheri Wright work for?

Sheri Wright works for Steris

What is Sheri Wright's role at the current company?

Sheri Wright's current role is Infrastructure Program Manager at STERIS.

What is Sheri Wright's email address?

Sheri Wright's email address is sh****@****ris.com

What is Sheri Wright's direct phone number?

Sheri Wright's direct phone number is +144039*****

What schools did Sheri Wright attend?

Sheri Wright attended Gannon University, Villa Maria Academy.

What skills is Sheri Wright known for?

Sheri Wright has skills like Process Improvement, Management, It Management, Itil, Team Building, Vendor Management, Technical Support, Business Process Improvement, Six Sigma, Business Analysis, Service Desk Management, Disaster Recovery.

Who are Sheri Wright's colleagues?

Sheri Wright's colleagues are Leticia Olivares, Andria Herkner, Alyson Matushek, Lucas Gantus, Priya Gaur, Walid Sebri, Mohammad Mahmoud.

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