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Coordinated and executed all professional communication and relationships for the company.Fielded and resolved all customer service concerns with exceptional results.Procured, contracted and developed a working relationship with overseas manufacturers.Attained new product ideas and drafted conceptual renderings for manufacturers.Coordinated transportation logistics for imports and delivery of products domestically and internationally.Reviewed, processed and maintained; payroll, accounts payable and petty cash records weekly.Developed and implemented inventory controls, processes, and reports.Managed monthly expenses and prepared all supply orders.

 Liaised communication among sales team, warehouse staff, delivery team, store administration and senior management team regarding all promotional events. Coordinated deliveries, scheduled drivers and logistically planned cost-effective delivery routes for mattress company. Fielded customer calls and resolved service/quality concerns.  Implemented effective order tracking of incoming goods. Successfully balanced workload with attention to detail and excellent organization

 Assigned, monitored and reviewed daily operations of multi-department legal copy service. Hired, supervised and evaluated a team of up to 25 members. Aided in development, training, and implementation of procedural manuals to ensure uniformity and consistency throughout the company. Reduced company overhead by strategic cross-training allowing work from other offices to be done at my branch. Consistently met and exceeded projected monthly revenue goals.Sales and Marketing; Implemented regular customer service calls and visits to existing clients and marketing of new businesses through cold calls and professional organizations within Fresno/Clovis area and Central Valley.

 Responsible for daily staffing of 30-50 team members, operations and merchandising a minimum of 3 departments.  Consistently performed store manager duties by; overseeing staffing needs and processes for entire store while delivering excellent customer service to both internal and external guests.  Prepared effective day-to-day staffing schedules in correlation to promotional events and departmental needs while maintaining production goals. Executed plan-o-grams (POGS) according to corporate direction assuring consistency of look from store to store. District Community Service Team Leader, representing individual store and company in many key projects enabling company us to help organizations through sponsorship, participation and fund raising. Events coordinator - collaborated and organized two district receptions at the Fresno Metropolitan Museum showcasing Mervyn’s acknowledgment of the importance of the California Missions. Designed and implemented leadership training meetings, team building seminars and workshops.