Health Unit Coordinator (HUC) for the ICU, Oncology, and Medical/Surgical floors at Evergreen Hospital. - Coordinated all admissions, transfers, and discharges on high volume floors. - Provided outstanding customer service and support for all patients and medical staff; solved problems quickly, effectively, with absolute precision. - Exceptional organizational skills, focus, and attention to detail. - Ability to work in a high pressure environment, with a positive attitude, and deliver results. I work very well independently and as part of a team. In this job, collaboration and problem solving was critical. Utilized Microsoft Word, Outlook, Excel, Powerpoint, Cerner, EMR.

Coder, ROI, and Cancer Registry

Responsible for 11,000 accounts for local dealerships; approved loan applications, and prequalified customers. Sold lease extensions and refinancing opportunities. Resolved customer issues and complaints. Recognized for consistantly achieving one of the highest customer call and satisfaction rates within the branch. Trained newly hired employees in all facets of Ford Credit systems, processes, and customer service. Selected to participate on a committee to identify and implement ways to improve customer service ratings.

Managed $100+ million portfolio of import and export accounts annually. Monitored foreign exchange rates for pending transactions. Ensured that every aspect of the documents were complete and accurate to ensure goods were not delayed by Customs or quality issues. Learned extensive knowledge of international customs and laws required by each country.