Sherif Abdalla Email & Phone Number

As an experienced telecoms analyst with over 15 years of expertise in managing telecommunications and delivering exceptional customer service, I bring a wealth of knowledge to the role of a telecom analyst. My track record includes working with high-profile international clients, including major banks and pharmaceutical companies, ensuring their telecom needs are met seamlessly.With proficiency in project management, customer service, and problem-solving, I have successfully led large-scale customer number porting and migration projects, resolving issues through efficient ticketing systems. My bilingual communication skills in English and Arabic have been essential in consulting with high-profile customers and facilitating smooth integrations.I am adept at managing carrier relations, overseeing live number routing, and handling conferencing migrations to modern solutions. My ability to work under pressure, manage critical outages, and establish cost-saving procedures demonstrates my dedication to achieving outstanding outcomes for customers.In addition, I have contributed to creating and implementing telecom processes and procedures, streamlining training and ultimately saving the company substantial resources. My proactive approach, strong attention to detail, and commitment to keeping up with evolving customer requirements make me a valuable asset as a telecom analyst.My experience, skill set, and determination align perfectly with the role of a telecom analyst, and I am eager to bring my expertise to your team

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  Alexandria University

  Business & Tourism Management