Drive service business for Daimler commercial vehicles to achieve set of annual targets and customer satisfaction. Focus and maintain relationship with Key Accounts and government entities held by EMC & Daimler commercial Vehicles business. Develop overall business by maintaining and improving existing customers and developing additional accounts.Lead & manage Key Accounts service team for the Daimler Commercial Vehicle to achieve set revenue and customer service targets in line with… Show more Drive service business for Daimler commercial vehicles to achieve set of annual targets and customer satisfaction. Focus and maintain relationship with Key Accounts and government entities held by EMC & Daimler commercial Vehicles business. Develop overall business by maintaining and improving existing customers and developing additional accounts.Lead & manage Key Accounts service team for the Daimler Commercial Vehicle to achieve set revenue and customer service targets in line with company policies and guidelines of quality and service. Develop service strategy; ensure smooth functioning of activities and optimum resource utilization. Communicate with the Principal and assume profit & loss responsibility for the department to maximize business revenue and achieve profits. Show less

Lead & manage service department for the Daimler Commercial Vehicle to achieve set revenue and customer service targets in line with company policies and guidelines of quality and service. Develop service strategy; ensure smooth functioning of activities and optimum resource utilization. Communicate with the Principal and assume profit & loss responsibility for the department to maximize business revenue and achieve profits.

Manages reception team of service advisors through defined objectives, targets and KPI’s set for the department.Applies and Improves reception workshop coordination process, workshop loading and booking system to ensure smooth and planned workflow.Monitors CSI scores and set action plan for improvement to areas of shortfalls.Resolves customer disputes / complaints within company guidelines.Regularly reviews and updates reception pricing for fixed price work, repair packages and… Show more Manages reception team of service advisors through defined objectives, targets and KPI’s set for the department.Applies and Improves reception workshop coordination process, workshop loading and booking system to ensure smooth and planned workflow.Monitors CSI scores and set action plan for improvement to areas of shortfalls.Resolves customer disputes / complaints within company guidelines.Regularly reviews and updates reception pricing for fixed price work, repair packages and service contracts. Show less

 Forecasts goals and objectives for the department and strives to meet them.  Trains, motivate, counsels, and monitor the performance of all service department staff.  Assist with annual operating budget for the service department according to MCV standards and submit it for management approval.  Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. … Show more  Forecasts goals and objectives for the department and strives to meet them.  Trains, motivate, counsels, and monitor the performance of all service department staff.  Assist with annual operating budget for the service department according to MCV standards and submit it for management approval.  Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.  Strives for harmony and teamwork within the department and with all other departments.  Regularly carrying out analyses of workshops KPI, evaluating the outcomes and determining action plans.  Ensure consistent quality of work, processes, repairs, and advisory according Mercedes‐Benz standards.  Understands and ensures compliance with Mercedes‐Benz warranty and policy procedures.  Establishes and maintains good working relationships with customers to encourage repeat and referral business.  Handles customer complaints immediately and according to both Mercedes‐Benz and MCV guidelines.  Monitors and follows up on parts orders with the parts manager to ensure availability.  Ensures the proper care, storage, and inventory of special tools.   Show less

• Assist workshops technically ensuring efficient repair.• Investigate customers’ complaints finding appropriate solution recommending it to Technical support manager for final decision.• Collect Workshop problems assigning it to subordinates for investigation to prepare technical product report TPR to be sent to Daimler AG.• Ensuring and supervising service campaigns and measures are performed within the allotted time according to Mercedes-Benz standards• Responsible for… Show more • Assist workshops technically ensuring efficient repair.• Investigate customers’ complaints finding appropriate solution recommending it to Technical support manager for final decision.• Collect Workshop problems assigning it to subordinates for investigation to prepare technical product report TPR to be sent to Daimler AG.• Ensuring and supervising service campaigns and measures are performed within the allotted time according to Mercedes-Benz standards• Responsible for providing the efficient on time technical support to the sales and service contracts team.• Assisting the Technical Support Manager in handling the reports.• Ensure Mercedes-Benz standards are achieved through MCV Workshops.• Assist service contracts team in preparing efficient maintenance and repair contracts for fleet owners. Show less

• Ensure full utilization of workshop available labor and resources to achieve planned operational targets.• Assist the staff technically and trains them.• Allocate job cards and manages technicians to maximize the throughput by aligning jobs to skill sets within team.• Ensure that the technicians carry out the jobs within the allotted time.• Ensure all pre-orders are approved and obtain customer approval for all additional work.• Recommend warranty jobs for the approval of… Show more • Ensure full utilization of workshop available labor and resources to achieve planned operational targets.• Assist the staff technically and trains them.• Allocate job cards and manages technicians to maximize the throughput by aligning jobs to skill sets within team.• Ensure that the technicians carry out the jobs within the allotted time.• Ensure all pre-orders are approved and obtain customer approval for all additional work.• Recommend warranty jobs for the approval of Warranty Manager.• Ensure the workshop observes all warranty process conditions, and supervises the correct tagging and storage of warranty parts.• Ensure all required information on each job card for each job is properly maintained.• Identifies and organizes staff training needs for improving technical knowledge and job performance.• Inform the Service Advisor and Workshop Manager if necessary on any unclear working instructions or costly extensions on the repair. Show less

• Receiving crashed vehicles.• Making estimation for the vehicle (Mechanical - Electrical -Body repair).• Negotiate the estimation with the customer or the insurance determining the spare parts needed and the labor of repairing.• Order the spare parts needed for repairing the vehicle.• Supervise the instructions of the repair order are followed.• Check measurements of installed engine -transmission or axel parts during overhaul.• Making Technical Product Reports for any… Show more • Receiving crashed vehicles.• Making estimation for the vehicle (Mechanical - Electrical -Body repair).• Negotiate the estimation with the customer or the insurance determining the spare parts needed and the labor of repairing.• Order the spare parts needed for repairing the vehicle.• Supervise the instructions of the repair order are followed.• Check measurements of installed engine -transmission or axel parts during overhaul.• Making Technical Product Reports for any repeated faults in vehicle. Show less

• Diagnose and troubleshoot technical issues.• Supervise technicians.• Ensure high quality standards of repair.• Ensure corrected fitting of spare parts• Supervise the instructions of the repair order are followed.