• Managed the entire operations of 5 buildings with varying occupancy periods, including hard services and soft services. Ensured all Defect Liability Period (DLP) requirements were met, including snagging, de-snagging, common area rectification, and smooth handover to owners. Addressed emergencies and tenant complaints promptly and professionally.• Controlled and coordinated with various building service providers, including security, elevators, fire safety, landscaping, gate barriers, swimming pools, and CCTV systems. Promptly addressed and resolved all tenant complaints related to their apartments/villas and common areas, achieving a 95% customer satisfaction rate.• Familiar with property service charges and community budgets, providing weekly and monthly reports to the community association manager. Obtained service provider contracts from the community association manager, ensuring awareness of terms and conditions. Coordinated, and managed day-to-day site operations, following the daily PPM schedule.• Prepared comprehensive KPI reports covering open, closed, and pending complaints, maintenance team evaluations, and overtime. Presented detailed sales reports to the developer, including property handovers, remaining units, and reasons for pending units. Conducted weekly and monthly inspections, reporting snags for timely rectification as per quality standards.

• Signed 50+ lease contracts with clients annually, ensuring thorough review and accurate documentation. Issued 200+ quarterly or semi-annual rent invoices and collected payments with a 95% on-time payment rate. Oversaw a team of 8 maintenance technicians responsible for electrical, plumbing, and HVAC systems, achieving a 90% customer satisfaction rating.• Reported to the property manager and legal department on 15+ late payment cases per year, collaborating to resolve issues. Prepared monthly lease status reports for the property manager, covering 120+ leased and vacant offices.• Maintained comprehensive tenant files with a 99% accuracy rate. Managed 5 service providers for security, fire safety, and property maintenance, ensuring smooth operations. Provided 24/7 on-call support for emergency property issues, demonstrating a rapid response time.

• Successfully distributed 20,000 pieces of magazines per month to VIP clients and various points of sale, including airports, supermarkets, and airplanes, ensuring widespread reach and visibility. Managed the return and recycling of magazines in collaboration with the distribution company, optimizing resource utilization and minimizing waste.• Efficiently planned and supervised the printing and distribution of the Tirhal Magazine for the tourism and antiquities department and VIP clients, resulting in a 15% increase in readership and engagement. Regularly updated VIP clients' data sheets with accurate contact numbers and current addresses, ensuring effective communication and maintaining strong client relationships.• Conducted a comprehensive study to evaluate the effectiveness of magazine distribution and made data-driven recommendations to increase or decrease future orders, resulting in a 10% reduction in excess inventory and cost savings. Implemented effective follow-up processes with designers, writers, advertising managers, and the distribution company to ensure the timely issuance of magazines within target dates, resulting in a 95% on-time delivery rate.