Provided a set of services to various organizations of different sizes in diverse industries, offering customized assessment centres in Arabic and in English, personal development plans based on the outcome of assessment centres, process mapping services, support services such as English/Arabic/English translation, proofreading for both English and Arabic documents, test/questionnaire/situational judgment, assessment centre tools, and organizational development consulting services

Led the group’s research and development function, including developing new tools and methodologies, led the quality checks and quality control activities, supervised the group’s IT projects from planning till successful delivery, and participated as an assessor and/or assessment centre manager in many of the assessment centres conducted by the organization whether on premises or at the clients’ premises.

Planned and controlled the company’s internal and external projects, created a project control and reporting system including the process, manual and supporting documents, performed quality checks and quality control activities on all deliverables, designed internal processes and developed internal policies, managed the activities of the operation support team, and participated as an assessor and/or assessment centre manager in internal and external as well as local and regional assessment centres.

Played a leading role in the management team; managed the smooth running of the whole operation including the Project Control Unit, the Administration and Finance Unit, the Human Resources Unit, and managed the relation with the IT service provider. Led the development and optimization of internal processes as well as developing new internal systems and their manuals, and acting as a point of quality assurance for all products and services delivered to the client.

Controlled the company’s internal and external projects, starting from lead initiation till delivery, including preparing business proposals, developing and controlling project plans, schedules and budgets, and acted as a point of quality assurance for all products and services delivered to the client.

Supervised and assisted in the preparation of tender documents and proposals, set standards for project implementation and delivered services, set delivery schedules and quantities, managed projects, followed up on delivered services.