Sherif Khaled Email and Phone Number

As a Sales professional at ENBD Bank, I am responsible for promoting and selling various types of Bank products for instance; credit cards and loans, including personal loans,auto loans, and mortgage loans. Achieving and exceeding the monthly target of generating 500k+ in loan sales. My Key Responsibilities are mainly :• Proactively identify potential customers and generate leads through various channels, including referrals, cold-calling, and networking.• Engage with customers to understand their financial needs and provide customized loan solutions that meet their requirements.• Effectively communicate loan terms, interest rates, and repayment options to customers, providing clear and accurate information.• Build and maintain strong client relationships to drive customer satisfaction and loyalty.• Stay updated on market trends, competitive offerings, and industry regulations to provide valuable insights and recommendations to customers.• Continuously meet and exceed individual and team targets, contributing to the overall success of the organization.

As a bank branch-based customer service officer & front-liner for the Bank’s image while dealingwith clients. I played a crucial role in providing assistance to customers while also promoting andselling bank products. Here's a brief overview of my responsibilities in terms of selling bankproducts and assisting customers:Selling Bank Products:1. Product Knowledge: I was responsible for having a comprehensive understanding of the bank'sproducts and services, including various types of accounts, loans, credit cards, and investmentopportunities.2. Cross-selling and Up-selling: In addition to addressing customer inquiries,I am often expectedto cross-sell and up-sell by proposing supplementary products or upgraded services that couldbenefit the customer.3. Closing Sales: By guiding customers through the sales process, including completingnecessary paperwork, explaining terms and conditions, and ensuring a smooth transition to the new product or service while maintaining accurate SLA for the transaction.Assisting Customers:1. Customer Inquiries: I was also responsible of handling customer inquiries regarding variousbanking products and services, including account inquiries, transaction clarifications, andinterest rate details.2. Issue Resolution: Resolving customer issues and complaints, striving to provide prompt andsatisfactory resolutions. This may involve investigating discrepancies in accounts, addressingtransaction errors, and coordinating with other bank departments as necessary.3. Account Management: Helping customers with basic account management tasks, such asupdating personal information, explaining statements, and providing guidance on using banking platforms and services.