Recruited to manage Transition to new off-shore outsourcer and an extensive programme of transformation.

Recruited to provide IT leadership through a period of significant Transformation post COVID pandemic.Worked with Management team through RFP, selection, award and transition to a strategic outsourcer (full outsource of all IT support). Then offered a role of Global Head of IT Performance, managing a small globally distributed service management team. • Operational and financial responsibility for global infrastructure• Management of :o Global service desk teamo Global Network services teamo Global infrastructure management team o Responsible for all IT operations activities globally• Budget responsibility for areas of responsibility• Management of 3rd parties including global outsourcer, vendors and other service providers• Operating as part of the Global IT leadership team providing cover for Major incidents and Crisis management

Sept 17 - Aug 2020Senior Project Manager Contracted with Parsons International and ADAC in the UAERunning a package of airport IT & airport security projects, as part of the build of Abu Dhabi International Airport’s new Midfield Terminal Project.Other recent Assignment:JLT Group PLC (Management Services) Interim Infrastructure SIAM Manager - May 17- Aug 17Engaged by leading Insurance broker to develop a Service Management (SIAM) strategy and build a new global Service Management function, including recruitment of UK and JLT India teams. Developed infrastructure and global outsource vendor engagement framework, supporting senior IT and legal teams in renewal of key strategic outsource contracts.Engaged with key infrastructure and outsourcing vendors to implement a robust vendor governance regime and in-source a number of vendor management functions. Completed assignment having recruited and transitioned role to my permanent replacement.--------------------------------------------------------------------------------------------------Key Skills & Expertise:• Infrastructure solutions and architectures• Technical & sales team build, structuring and development• Shared & cloud service design, delivery & management• Project & programme management• Vendor management• Service delivery management• SLA/OLO definition and performance management• Infrastructure availability (HA) and recovery expertise • IT support and service delivery management (ITIL Aligned)• Service provisioning & transition (to BAU operation)• Mission critical operations management• Datacentre operations• Business requirements analysis• Resource and service capacity management• IT change management• Enterprise monitoring, automation and management• 24/7 crisis response leadership• P&L Ownership, budgeting Current Certifications & Professional MembershipPrince 2 PractitionerITIL V3BCS - The Chartered Institute for IT (AMBCS)CTC security cleared

Gatwick is one of Europe’s busiest airports. At its peak hours during the summer months, Gatwick sees an aircraft take-off or land almost every minute with near 1000 aircraft movements per day on a single runway. This requires a high degree of automation and efficiencies that can only be derived from the use of optimised, reliable IT infrastructure.I headed up a team of professionals responsible for the management and availability of the airport's server and network infrastructure.

Managed Services and IT infrastructure outsourcingManagement and development of all technical operations staff including 7 management level reports and 100+ technical staff. Operational IT strategy and reporting on progress in monthly board pack submission. Mentoring, development and performance management of operational IT management team. Management of key customer and third party relationships, both directly and via the service delivery management team.Operational management of managed infrastructure assets, including 3 large geographically dispersed data centre suites, Inter-datacentre metropolitan backbone, Thousands of customer servers (both dedicated and shared virtual farms), petabytes of storage capacity (both shared and dedicated) across multiple SANS, connected to 10s of customers via multiple MPLS networks. Development and operational management of a growing and successful business unit holding ISO9001, ISO 27001, ISO14001 and TickIT certification.Key Skills & Expertise• Financial planning and P&L Ownership, budgeting/cost controls • Infrastructure solutions architecture, sales propositions & design• Technical and sales team building, structuring and development • Shared and Cloud service design • Complex managed service bid management (RFP, RFQ etc)• SLA structuring and management• Vendor management• Service portfolio management• ITIL aligned operations management • Infrastructure availability (HA) and recovery strategies • IT support and service delivery management (ISO 27001 and ITIL Aligned)• Datacentre operations• Business requirements analysis• Resource and service capacity management• Contract negotiations• Managed service transition management • 24x7, mission critical operations• 24/7 crisis response leadership• Disaster recovery and business continuity planning• IT Change management• Recruitment of highly skilled teams across various IT disciplines• Infrastructure project and programme management

Operational management of all technical and sales teams within BSG's managed service division.

As part of the deal to acquire TBC Limited, Logicalis retained Sherif offering him a position as Director of Managed Services, heading up their combined managed services business.