o Supporting clients and Legal Authorities by providing IT expert testimony services in cases that include IT or Cyber-crimes related issueso Validating the claim’s technical issues and preparing the final report detailing findings. and including technical and legal steps taken to prepare the report.o Searching for and validating Digital Evidence provided in criminal and civil cases o Supporting advocates in claims preparation prior to and after case document submissions o Worked in intellectual property cases to validate the claims of IP violation, Corporate Espionage & Trade Secrets thefto Training team members in IT expert tasks and skills according to UAE experts’ law, civil & Criminal procedural law, and the UAE law of Evidence

Support the Managing Director primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently.Manage the professional scheduling for the managing director, including agendas, mail, email, phone calls, client management, and other company logistics.Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives.Maintain professionalism and strict confidentiality with all materials.Handling calendar events, organizing reports and documents, answering phone calls, setting up meetings, screening visitors, Handling Communicatons with Customers and with clients.

o Coordinates all IT projects and ensures company resources are utilized appropriately.o Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems.o Coordinates project activities and ensures all project phases documented appropriatelyo Handle customer’s inquiries and complaints, troubleshoot problems and provide customers with product and service information

• Acting as a first point of contact: dealing with correspondence, Emails & phone calls• Managing diaries and organizing meetings and appointments.• Implementing and maintaining procedures liaising with staff, suppliers and clients.• Managing office budgets• Booking transport and accommodation for visitors• Keeping personnel record

• Handling calls and incidence coming from the schools• Logging tickets on the service manager system "HP Service Management Platform"• Handling technical issues in applications and network• Troubleshooting over the phone• Resolving issues remotely• Troubleshooting network issues• Escalating the unresolved cases to the 2nd level support or the concern vendor• Train the new joiners

o Installing and configuring computer hardware operating systems and applications;o Monitoring and maintaining computer systems and networks;o Deal directly with customers either by telephone, electronically, or face-to-face.o Troubleshooting system and network problems and diagnosing and solving hardware or software faults.o Providing support, including procedural documentation and relevant reports;o Supporting the roll-out of new applications;o rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;o Testing and evaluating new technology;o Preparing presentationo Data entry for website news and events.

IT Technical Instructor Teaching IT Courses , works in number of projects to train Employees of government & privet Sector.

IT instructor