Sheri Flood Email & Phone Number

Toronto, Canada Area

- Create and document project plans, schedules, business requirements, and business process diagrams for software development and new technology projects for internal proprietary software- Develop, manage and control schedules by updating, making mitigation decisions and escalating asappropriate- Held the following roles on the software development projects: Business Analyst; QA Tester; Scrum Master; Project Manager- Communicate project goals and expectations to project team (IT and business) on a regular basis to ensure project success- Create reports through MS Project, Project Online and Matamo for project team and sponsors- Produce training materials, perform training sessions on project processes and tools for new business partners on project team- Mentor fellow team members on startup of new projects- Draft business cases and high-level requirements for projects to be presented to and approved by Senior Management- Prepare and complete test strategy, test plan and test scripts for system, performance, usability andacceptance testing- Support business applications as second level support, ensuring tickets are resolved in a timely manner- Member of the Arbor Social Committee, coordinating the annual OneArbor Family picnic at Canada’s Wonderland for 2000 employees and their families

Toronto, Canada Area

- Work with business stakeholders and SMEs to understand detailed business requirements- Conduct business process analysis workshops, document current-state and desired-state business processes. Actively assess, analyze and recommend process alternatives- Prepare business cases, business requirements, gap analysis and process maps as required for proposed solutions- Document detailed use cases and user stories for delivery to technical teams for implementation- Assist, lead and manage all phases of small and medium IS projects from initiation. through to closure; within scope, on time and within budget while adhering to defined project management procedures- Develop detailed project schedules, work breakdown structures and resource plans in conjunction with project team members- Actively monitor and manage costs, dependencies, scope, risks, issues and quality related to the project- Ensure that project communication is clear, timely and effective- If leading a project, ensure that all project team members’ activities are in compliance with defined processes – ensuring all key milestones are crossed with appropriate reviews and approvals- Liaise with different IS groups and other departments on the accomplishment of deliverables.- Prepare test strategy, test plans and test scripts for system, performance, usability and acceptance testing- Perform testing according to specified test scripts and plans if required- Ensure that end users understand the test scripts and User Acceptance Testing follows these scripts and plans- Perform second level support role for line of business applications- Take ownership of production issues raised by Lines of Business and follow through to final resolution

Toronto, Canada Area

- Create project plans including scope definition, work breakdown structure and RACI diagrams- Create project schedules using Gantt charts, identifying milestones and the critical path- Develop, manage and control schedules by updating and making mitigation decisions and escalating as appropriate to the Project Manger- Document change requests and analyzes the affects on the project plan and schedules- Track and reconcile financials ensuring resolution of anomalies, update and reconcile latest estimates ensuring actuals to plan, make decisions and recommendations escalating as appropriate- Write project documentation including writing meeting minutes, status reports or issue logs- Conduct with project reviews and document lessons learned

• Draft business cases and requirements for projects to be presented to Senior Management• Document project plans, schedules, business requirements, and business process diagrams for numerous development and new technology projects• Create Requests for Proposals for competing vendors, evaluate and present to Senior Management• Plan, execute and evaluate the replacement of 400-500 laptop, tablets and desktop computers on yearly basis• Coordinate large scale/cross country pilot and implementation roll-outs• Draft and execute communication plans for 1200+ employees• Compile SharePoint training manuals and provide introductory, intermediate and advanced training sessions

• Deploying, supporting, and maintaining PC hardware, software, handhelds and network hardware to ensure compatibility and integration with corporate strategies and appropriate asset management• Keeping trouble tickets up-to-date with accurate and detailed information until problem resolution and customer satisfaction• Create change request for large network/hardware changes affecting many users• Performing ticket queue management as required• Interacting with National Desktop Team to collaborate on desktop solutions to help achieve business goals• Instructing and communicating with novice and expert computer users regarding hardware and software support issues• Providing end user training and documentation• Creating department budget yearly and tracked weekly as necessary

• Supported 1800+ desktop/laptop computers and users across Canada• Troubleshoot issues on Windows 95, 98, XP computers• Created ghost images for standard desktop and laptop image, used for automated roll out of new hardware• Researched and ordered all new computer equipment• Resolved network issues by troubleshooting connectivity problems• Supported 500+ Networked Laser Printers (Fax/Scan/Email devices)• Worked directly with Telus and Bell to resolve network outages• Maintained Active Directory and all Windows based servers• Provided support for all cell phone and Blackberry smartphones• Assisted end users with Microsoft Office packages 97/2003/2007

Certificate, Project Management, A

Ability to show employers that you have the skills and know-how to plan, forecast and manage a project from end-to-end and ensure its.

Diploma, Computer Technology/Computer Systems Technology