Sherif Abdelghaffar Sherif Email & Phone Number

Dubai

• Customer Service:o Responsible to deliver the highest standards of quality service to customers through a, enthusiastic and highly motivated team of cabin crew.o Support, guide and coach team members to be caring and courteous to passengers and ensure passenger comfort in every cabin regardless of nationality, culture, race or creed. To ensure all customers are treated equally without discrimination.o Ensure passengers with special needs and or expectations like mothers with infants, elderly, disabled, medical cases, CIPs/VIPs, Skywards Members to receive special care and attention and are provided with the EK services specially designed for them.o Understand and implement the in-Flight Service Quality Policy and its objectives on each and every flight.o Act as the senior Customer Relations person ensuring cabin crew canvass passengers during flights, carry out public relations using passenger names and apply service recovery when necessary.o Delegate’s tasks to crew yet remains overall responsible to ensure a clean environment are maintained at all times throughout the flight. This includes the toilets, galleys and the general appearance of aircraft cabins. o Solving the escalations from the passengers and making sure of their satisfactions.o Set clear expectations around service standards and the customer experience o Make informed decisions using the available resources o Deliver the world’s best in-flight experience through the application of their team's individual Service Personality. • Staff Development:o Responsible for identify crew strengths and areas for development and discusses with crew. Must provide guidance and coaching on board and agree on further development required. Completes Performance Appraisal form as appropriate.

Egypt

1. Vodafone Project: Job title: Customer Service Representative: Profiling Vodafone customer information for the new database program 2. Offshore Project: Job title: Sales Representative: - 1st campaign is Logic Mortgages: An American Company provides lower interest rate than the market in United States. - 2nd campaign is Remortgages Advisory Services: An British company advice customers with the right interest rate for their own mortgage and possibility to cash out. My Responsibilities:o Selling mortgages overseas to UK & USA with checking the interest rate and amount borrowedo Handle offshore customers for international accounts, whether through Inbound/ Outbound calls, e-mail correspondence.o Selling to International Customer the Company’s Service and achieving the assign target. o Optimizing the opportunity of each customer contact using customer service skills & sales skills. o Handle customer inquiries completely and accurately. o Resolve customer complaints and problems for ultimate customer satisfaction.o Developing relationship with our clients and partners to generate sales growth.o Supporting client’s central and local marketing activity through principally outbound Calling. o Optimizing the opportunity of each client’s contact.o Ensures that key profile information is captured in a contact database. o Dealing with all clients’ inquiries completely and accurately. o Understands client’s business needs, and be able to relate our product’s solutions to those needs.

Egypt

o Responsible for performing banking duties and overseeing the financial operational activities for personal accountso Process all new account transactions and assist customers in the selection of various accounts and banking investment options. o Provide financial advice to high net worth clients and will deal with a range of complaints and issues involving their finances.Visa Department and Accounting Department

Post Graduate Studies: Master Of Business Administration, Business Administration And Management, General

Project Management Accounting Sales Force Management Finance Marketing Organizational Behavior Economics Strategic Planning Marketing.

Degree: Bachelor Degree, Accounting

High School