Sheri Kendall Matd Email & Phone Number

Carlsbad, Ca, Us

• Serve as the Learning Management System (LMS) Administrator with the responsibility for optimizing the LMS platform to support organizational training and development goals. • Proficient in system configuration, user management, and troubleshooting to ensure seamless operation and an enhanced user experience. • Upload e-learning content, generate reports, and analyze data to assess training effectiveness. • Collaborate with cross-functional teams, provide technical support, and train users on system functionalities. • Demonstrated experience leveraging technology to facilitate efficient and impactful learning experiences.• Designed and implemented comprehensive e-learning modules for new hire orientation, sales and service and fitness coach onboarding ensuring a consistent learning experience.• Utilize various instructional design methodologies to create engaging and interactive content, including videos, quizzes, and simulations.• Lead a team of instructional designers and manage projects in collaboration with various stakeholders. • Provide guidance, mentorship, and performance feedback to team members to ensure high-quality deliverables.• Conduct needs assessments to identify training gaps and developed strategies to address them.• Collaborate with senior leadership to align training programs with organizational goals and business objectives.• Implemented a comprehensive training strategy that included a blend of e-learning, in-person workshops, and on-the-job training.• Work closely with various departments, including Human Resources, Operations, and Fitness, to ensure training programs meet their specific needs.• Analyze training data to identify trends and make data-driven decisions for future training initiatives.• Report training outcomes and ROI to senior leadership, demonstrating the value of the learning and development efforts.

Charleston, South Carolina, Us

Content creator as part of the Vistio Knowledge Collective.

• Develop instructional strategies and create training materials for various learning modalities, including facilitation guides, micro-learning, onboarding, and hands-on labs.• Partner with internal experts on designing, developing, and implementing effective training materials, such as e-learning, job aids, knowledge base documentation, or specialized content. Refresher training, SOP training, compliance training for multiple audiences.• Identify evaluation metrics and techniques to measure and monitor the effectiveness of training programs, and communicate results to internal and external stakeholders.• Lead and manage onboarding and training programs for new hires on each team, ensuring team members are ramped up.• Collaborate with internal stakeholders to produce quality content and identify documentation requirements for the internal knowledge base. Analyze content efficiency by looking at user satisfaction and ticket reduction.• Create social media and email templates in brand voice resulting in increased first call resolution and customer satisfaction.

Boston, Ma, Us

• Responsible for the design and execution of training strategies for an online retailer that offers 14 million items from more than 11,000 global suppliers, and generates over $14 billion in revenue. • Led a team of 8 trainers with a focus on building a culture of internal excellence at all levels, influencing through positive leadership behaviors, and converting people, culture and training strategies into reality• Partnered with cross-functional groups to deliver highly complex, strategic organizational (OE) initiatives and training programs that complement the business direction and strategies needed to maximize productivity and ensure continued market success.• Incorporated trend analysis using survey and tracker results to drive forward data-driven training solutions; analyze development gaps and changes to business processes, systems and technology required reinforce companywide training strategies.• Delivered advice, guidance and counsel to the leadership team on best practices including putting the employee experience front and center by defining, measuring, and presenting employee perspectives.

Greenwood Village, Co, Us

• In collaboration with key stakeholders, I designed an enterprise learning program; train the trainer that resulted in a significant increase in the effectiveness of new hire onboarding for over 60 clients. • Successfully collaborated with the executive team to align frontline manager leadership development training curriculum with business processes and company values.• Created, designed and executed a Coaching with Compassion methodology and training curriculum. This flagship learning program increased the effectiveness of coaching, contributed to employee satisfaction, and changed the way leaders communicated across the organization.• Consulted with clients to improve new hire training to increase employee productivity and ensuring that organizational learning and development activities supported current and future business needs. • I collaborated with the Leadership Team and Subject Matter Experts (SMEs), and clients to determine training requirements and define the most effective delivery methods for the learning activities. • My primary focus was implementing an operational new-hire onboarding program, behavior and skill development programs, coaching, and introduction to leadership for new frontline leaders.

Greenwood Village, Co, Us

• Ensured a consistent and delightful customer experience across a rapidly growing team of 100+ agents by building and scaling a robust training program for FCR's largest client.• Using a data-driven approach, identified and promoted continuous improvement opportunities in customer experience training, process, and policies.• Managed a team of Training Specialists who were responsible for creating content, instructional design, and facilitation.• Oversaw the daily operations of the Training team, including leading team meetings, performance management, and mentorship to enable career development.• Collaborated cross-functionally to continuously identify gaps in the customer support experience; developed and executed strategies to close the gaps to ensure the ideal customer experience.

Eugene, Or, Us

In my role at Specialized Support Services at Lane Community College I worked diligently to expand vocational assessment opportunities for individuals with intellectual, developmental disabilities and/or a mental health diagnosis.My responsibilities included outreach, specialized community-based assessments, coaching (participants and employers) and coordination of services. After and during the vocational assessment I partnered with the participant to develop integrated competitive employment opportunities.

Colorado Springs, Co, Us

Provided quality instruction to students by ensuring student satisfaction through the classroom setting according to the program objectives. Prepared students to enter the workforce by teaching interviewing skills, resume writing, basic business communication, and job search techniques.Course: Career Planning and ManagementStudent Testimonials:Todd (August 2013): I have had a good time in your class and enjoyed the live sessions, you did a great job teaching and you enthusiasm shined though!William (August 2013): You are a great instructor; I'm sure each student has appreciated your willingness to go above and beyond.

Charles Town, Wv, Us

Planned, organized and conducted a successful course n an online learning environment that guided and encouraged students to develop and fulfill their academic potential.Served as a member of the curriculum review committee.Course: Foundations for Online Learning Course

Edina, Mn, Us

In an effort to assist adjunct faculty members we created instructional and educational guides for medical terminology courses.

Corvallis, Or, Us

As an Academic Advisor, I supported the primary mission of the University, College of Business (COB), and Academic Services. Responsibilities included; assisting undergraduate students with a full range of support including orientation, academic program planning, course selection, registration, internship coordination, and career planning. Designed and implemented outreach and intervention programs to improve student success, and continually assessed such programs.

Phoenix, Az, Us

I provided an asynchronous online learning environment that accommodated all learning styles. Course: Critical Thinking Sophmore Level

Eugene, Or, Us

• Developed cooperative education work sites for students in health professions.• Created the first online seminar for cooperative education.• Served on the Faculty Fellowship for Open Education Resources.• Taught medical terminology online and instructor led courses within the medical professions department. • Developed and delivered the Healthcare Orientation course for the Workforce Investment Act.

Master'S Degree, Training And Development

Master Of Arts In Training And Development, Elearning Specialization

B.S, Business Administration