Sheri Phillips Email & Phone Number

Fort Mill, SC, US

Charlotte, North Carolina, United States

• Manages, oversees, and directs the operations of the Payroll Department on site
• Develops and modifies payroll procedures; explains policies regarding benefits and payroll procedures to employees as needed via email, calls and in person.
• Verifies and inputs data; receives and reviews timesheets for completeness and accuracy
• Oversees the processing, auditing, approval, maintenance, and completion of payroll documents
• Computes and summarize deductions, such as withholdings for state and federal tax
• Calculates and processes retroactive and new pay for employees

Fort Mill, South Carolina, United States

. Identifying and addressing employee requirements regarding performance issues, training, and career growth.. Counseling staff on HR policies, practices, and procedures. Perform interview on potential candidates to analyze behavioral pattern and carry out relevant background checks to understand suitability for employment.. Prepare all personnel.

. Responsible for converting new clients through iSolved implementations, ensuring client’s employee data, payroll, and HR business processes are configured accurately.. Effectively contribute to the evolution and improvement of the payroll implementation process by providing feedback and ideas that increase customer satisfaction.. Translate data so that.

Charlotte, North Carolina

• Partner with local managers and HR Business Partners to collect pertinent information needed for the certification and background check process and make disposition determination on candidate status
• Develop, analyze and deliver metrics and reports to the local businesses to convey and ensure the status and health of the Spectrum Security certification and overall onboarding process
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: Leave of Absence, Workers Compensation, Benefits Plan.
• Update the case management system with call/transaction specific information and supporting documentation
• Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees Build and maintain effective business relationships while.
• Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue

• Deliver TriNet's core of Signature Services in a contact center environment, by responding to and resolving customer concerns in regard to human resources, payroll, benefit practices, products & services.
• Interpret payroll and human resources policies, explaining benefit plan specifics, changes and policy decisions for customers as necessary.
• Serve as the customers advocate in resolving inquiries and escalates as appropriate to Tier II personnel within Service Operations to facilitate resolution of more detailed customer issues.
• Deliver friendly, hassle free service to all callers with accuracy, professionalism, empathy and sense of urgency.
• Build and maintain effective business relationships while representing the customer to all departments within Service Operations to deliver first call resolution.
• Effectively escalate calls as necessary.

Fort Mill, South Carolina

Reverse mortgage - Refer to Attorney Team"Department Promotion"Process payoffs, loan disbursements and demands within the reverse mortgage servicing foreclosure group Review, scan and mail documents to customers such as foreclosure letters, power of attorney approvals and denials letters Ensure that appropriate servicing standards are met while reviewing.

Fort Mill, South Carolina

Reverse Mortgage –Checklist Team Audits and quality assures collection process for default property charge reverse mortgage loans by completing a Pre Foreclosure Referral Review checklist in a production environment. Comply with all HUD and Wells Fargo guidelines.Ensure that appropriate servicing standards are met while reviewing and evaluating loans that.

Charlotte, North Carolina Area

Conducting interviews and evaluating employment factors, such as: job experience, education, training, skills, knowledge and abilities Responsible for sourcing, recruiting and screening qualified candidates external and internal clientsUse a variety of sourcing techniques (i.e. market mapping, internet sourcing, networking, cold calling, company database.

Charlotte, North Carolina Area

Design and implement benefits program. Perform research to ascertain the best program to suit a company's structure, function, and size. Analyze complex benefit plans. Negotiate programs. Analyze defined benefit pension plans and defined contribution plans, such as 401(k) or thrift savings plans and profit sharing or stock ownership plans. Devise programs.