Sheri Phillips Email & Phone Number

Fort Mill, Sc, Us

Charlotte, North Carolina, United States

• Manages, oversees, and directs the operations of the Payroll Department on site• Develops and modifies payroll procedures; explains policies regarding benefits and payroll procedures to employees as needed via email, calls and in person.• Verifies and inputs data; receives and reviews timesheets for completeness and accuracy• Oversees the processing, auditing, approval, maintenance, and completion of payroll documents• Computes and summarize deductions, such as withholdings for state and federal tax• Calculates and processes retroactive and new pay for employees• Validate and process employee records including inputting of vacation allowances• Maintains current knowledge of laws, codes, rules, and regulations.• Approves weekly hours/dollars via PeopleNet system for all {400} employees on site

Fort Mill, South Carolina, United States

. Identifying and addressing employee requirements regarding performance issues, training, and career growth. . Counseling staff on HR policies, practices, and procedures. Perform interview on potential candidates to analyze behavioral pattern and carry out relevant background checks to understand suitability for employment.. Prepare all personnel documentation perform orientation of new employees, prepare reports for employee payroll and timecard.. Maintain knowledge on current staffing and future staff requirement to facilitate timely recruitment.. Provide safe working environment to employees and customers through efficient training programs. . Provide staffing and management support to all employees for various assignments at customer premises.

. Responsible for converting new clients through iSolved implementations, ensuring client’s employee data, payroll, and HR business processes are configured accurately.. Effectively contribute to the evolution and improvement of the payroll implementation process by providing feedback and ideas that increase customer satisfaction.. Translate data so that it is effectively moved between systems and software. Oversee the direct migration of data.. Completed projects at the management's discretion.

Charlotte, North Carolina

• Partner with local managers and HR Business Partners to collect pertinent information needed for the certification and background check process and make disposition determination on candidate status • Develop, analyze and deliver metrics and reports to the local businesses to convey and ensure the status and health of the Spectrum Security certification and overall onboarding process• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: Leave of Absence, Workers Compensation, Benefits Plan options, Benefits eligibility, Enrollment, Performance Review cycles, Courtesy Accounts support, Onboarding administration including background checks and routine HR questions.• Update the case management system with call/transaction specific information and supporting documentation • Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees Build and maintain effective business relationships while representing the customer to all departments within Service Operations to deliver first call resolution.• Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue

• Deliver TriNet's core of Signature Services in a contact center environment, by responding to and resolving customer concerns in regard to human resources, payroll, benefit practices, products & services.• Interpret payroll and human resources policies, explaining benefit plan specifics, changes and policy decisions for customers as necessary.• Serve as the customers advocate in resolving inquiries and escalates as appropriate to Tier II personnel within Service Operations to facilitate resolution of more detailed customer issues.• Deliver friendly, hassle free service to all callers with accuracy, professionalism, empathy and sense of urgency.• Build and maintain effective business relationships while representing the customer to all departments within Service Operations to deliver first call resolution.• Effectively escalate calls as necessary. • Follow internal safety and standard operational procedures.• Responsible for meeting and or exceeding established Key Performance Indicator metrics as defined by management.• Other projects and responsibilities may be added at the management's discretion.

Fort Mill, South Carolina

Reverse mortgage - Refer to Attorney Team"Department Promotion"Process payoffs, loan disbursements and demands within the reverse mortgage servicing foreclosure group Review, scan and mail documents to customers such as foreclosure letters, power of attorney approvals and denials letters Ensure that appropriate servicing standards are met while reviewing loansCommunicate and partner with internal and external legal counsel Review reports for management while assuring loans remain in compliance through research Research, review, compile and submit documentation to upper management and states that require information on loans that are associated with the “Hardest Hit Funds” Governmental / State program Maintain applicable compliance conformity as it relates to data integrity and risk managementCreate and update policies and procedures to capture operational changes.Maintain official record of written procedure and establish procedures for drafting, revision and approval of procedureDraft and/or review and edit, or oversee drafting and/or review and editing of proceduresProvide validation process for loans requesting 30 day payoff information Based on the information procured in the above step decide how it is to be tested.Inform the test lead about what all resources will be required for software testing.Develop test cases and prioritize testing activities.Execute all the test case and report defects, define severity and priority for each defect.Carry out regression testing every time when changes are made to the code to fix defectsUpdate project manager regularly about the progress of testing activities.Establish and maintain strong relationships with various business units and external vendors in order to fulfill daily activities.Provide work direction and training to other new and current team membersCoordinate, conduct and plan team events, lunches, department events, and department meeting

Fort Mill, South Carolina

Reverse Mortgage –Checklist Team Audits and quality assures collection process for default property charge reverse mortgage loans by completing a Pre Foreclosure Referral Review checklist in a production environment. Comply with all HUD and Wells Fargo guidelines.Ensure that appropriate servicing standards are met while reviewing and evaluating loans that are in default status Interpreted the single point of contact feedback to accurately acknowledge whether a mortgage was in default due to a customer’s unwillingness, unresponsiveness, or Inability to pay on loan.Analyzing loans correcting all necessary mistakes and calculating current loan to value percentage and periods that insurance and taxes were paid by customer.Request further research that is needed on accounts Responsible for imaging and document managementEntering and determining levels of the customer’s risk indicatorsEstablish and maintain strong relationships with various business units and external vendors in order to fulfill daily activities.Proficient with entering transactions into various mortgage programs, such as: SharePoint, Reverse Mortgage System, ROLO, Loan Image Viewer and Imaging & Content Management Platform.Provide training and coaching for new and current team members .Review default loans to advance HOA and utilities paymentsPlaced inbound and outbound calls to determine payment status for HOA and utility services Analyzing and quality assure Repayment Plans that are submittedtaking charge of making sure all supplies are all always stocked and availableCoordinated and plan team events, team lunches and department events Conducts weekly, and monthly meeting

Charlotte, North Carolina Area

Conducting interviews and evaluating employment factors, such as: job experience, education, training, skills, knowledge and abilities Responsible for sourcing, recruiting and screening qualified candidates external and internal clientsUse a variety of sourcing techniques (i.e. market mapping, internet sourcing, networking, cold calling, company database sourcing and leveraging social media) to pipeline candidates. Proactively conducts research and investigates new ideas to create and implement innovative sourcing strategies with a diverse focus.Leverage sourcing methodologies to identify and acquire specialized talent across the technology spectrum in key geographies, with a keen focus on diverse talent pipelines and strategiesExecute strategies to positively impact Affirmative Action goals and communicate progress Perform qualitative research to attempt to understand why people do, buy, or think a certain way by researching their attitudes, opinions, and actions.Formulate plans or proposals before researching a topic.Design, organize, and manage the distribution of research materials.Consultant with clients, and part competition deliver a positive and efficient candidate experience by demonstrating effective communication skills while providing candidates with accurate and complete informationBuild rapport with internal and external candidates and deliver a positive experience through proactive, authentic communication and efficient process managementProvide High quality focus groups for multiple clients, with the focus of quantity, quality and diversity of the participants Successfully fill research group in a timely manner while adhering to all recruitment policies.Educating participants on the accommodations process and its relation the product and service. Analyze and evaluate results of interviews and surveys.Record information through negotiation process.Determine what research techniques will be used and length of research process.

Charlotte, North Carolina Area

Design and implement benefits program. Perform research to ascertain the best program to suit a company's structure, function, and size. Analyze complex benefit plans. Negotiate programs. Analyze defined benefit pension plans and defined contribution plans, such as 401(k) or thrift savings plans and profit sharing or stock ownership plans. Devise programs that include some of all of the following: medical, dental, and vision insurance and protection against catastrophic illness. Develop employee life and accidental death and dismemberment insurance and disability insurance. Design other benefit programs that such as parental leave, long-term nursing or home care insurance, wellness programs, and flexible benefits plans. Stay current on changing Federal and State regulations and legislation that may affect employee benefits. Integrate newer programs that deal with mental and physical health, such as employee assistance, obesity, and smoking cessation.Give employees literature on available plans on pricing structure.Provide excellent customer service to multiple clients and customers Answer benefits questions. Inform employees of deadlines regarding signing up for benefits.Assisted retirees with filing insurance claims for medical and RX premiums.