▪ Development, coordination, and management of various employee engagement and developmental programs.▪ Development and implementation of various automation tools.▪ Provide training to both new and experienced employees on a range of programs (to be detailed later)▪ Conduct research and data analysis to evaluate and adjust agency programs and services.

(02/26/2023 - 09/09/2023: Case reviews only and exclusively on weekends due to SSA OIG detail)▪ Instructed classes (≈12 to 28 students per class, including classes of other job positions) regarding various basic to complex technical SSA-topics and provide refresher trainings as needed (each group ≈5 to 40 students). Refresher lessons were also provided to class trainees and to on-the-job trainees.▪ Special project: Created various comprehensive training programs (via Microsoft… Show more (02/26/2023 - 09/09/2023: Case reviews only and exclusively on weekends due to SSA OIG detail)▪ Instructed classes (≈12 to 28 students per class, including classes of other job positions) regarding various basic to complex technical SSA-topics and provide refresher trainings as needed (each group ≈5 to 40 students). Refresher lessons were also provided to class trainees and to on-the-job trainees.▪ Special project: Created various comprehensive training programs (via Microsoft PowerPoint) based off official lessons and current policies for instructor team and students to utilize as lecture material and learning resource, respectively, improving delivery of training programs.▪ Produced detailed analytical reports on each trainee's progress, accompanied by actionable recommendations for management.▪ Reviewed cases of various trainees in the training department.▪ Mentored class trainees in processing cases of various levels of complexity.▪ Trained onboarding mentors/reviewers. ▪ Led segments of department meetings (≈70 attendees), providing technical recommendations and providing correct processing approaches to case types commonly mishandled. Show less

▪Analyze a variety of evidence to adjust beneficiary records and ensure accurate benefit payments via basic to complex coding-inputs.▪Prepare correspondence to beneficiaries regarding their benefits.▪Special project: Developed a Microsoft Excel-based automation tool following contemporary design-principles (passed initial review at local processing-center office. Currently under review at headquarters: Baltimore, MD, for national use) to improve speed and accuracy of a common… Show more ▪Analyze a variety of evidence to adjust beneficiary records and ensure accurate benefit payments via basic to complex coding-inputs.▪Prepare correspondence to beneficiaries regarding their benefits.▪Special project: Developed a Microsoft Excel-based automation tool following contemporary design-principles (passed initial review at local processing-center office. Currently under review at headquarters: Baltimore, MD, for national use) to improve speed and accuracy of a common time-demanding and highly error-prone workload.▪Served as periodic acting team leadNov 2021-Jan 2022: Secondary Mentor▪Mentored trainee which consisted of reviewing their cases for final production, assisting with technical inquiries, and providing moral support.Dec 2021-Mar 2022: Primary Mentor ▪Mentored trainee which consisted of reviewing their cases for final production, assisting with technical inquiries, providing moral support, and creating and delivering training programs as needed for trainee.▪Produced analytical reports, with recommendations, to provide management regarding primary trainee's progress. Show less

▪ Changed law from legalese into layman's terms in order to help the general public understand their basic rights.▪ Helped find relevant laws to specific problems and made the answer more digestible to the general public.▪ Worked with large data sets and tagged the statutes that are relevant to help create company's comprehensive database of easy to understand legal information.▪ Developed and managed a specific target list of prospects. ▪ Learned brand and content strategy and… Show more ▪ Changed law from legalese into layman's terms in order to help the general public understand their basic rights.▪ Helped find relevant laws to specific problems and made the answer more digestible to the general public.▪ Worked with large data sets and tagged the statutes that are relevant to help create company's comprehensive database of easy to understand legal information.▪ Developed and managed a specific target list of prospects. ▪ Learned brand and content strategy and provided insight and opinion towards improvement▪ Made sales calls to sell advertisements to lawyers Show less

▪ Aided grad-student at USC School of Pharmacy in research via labwork (data-compilation & various specialized-equipment operation), & in lab-sanitation.