Sherly John Email and Phone Number
16+ years of managerial experience in the ITIL and Banking industry with an extensive focus on process migration, transition, and re-engineering. Engaged and handled customers based in the INDIA,US, UK, and UAE for corporate credit assessment and client on-boarding for credit.Strong background in risk & compliance management, business continuity, process improvement, and service delivery. Expert in agile and waterfall project management methodologies. Known for the ability to produce high-quality deliverables that meet the targets.Leverages expertise in Business Analysis involving re-engineering of existing processes and designing new work streams. Technically proficient in working with MS Projects, Visio, and possess knowledge of VBA, SQL, RDBMS, and SAS.Academically, I am backed by a Post Graduate Diploma in Computer Applications and Bachelor of Economics. Professionally, I am trained in International Project Management and hold Lean Six Sigma Green & Black Belt certification. Deep knowledge of various analytical tools like SAS, Tableau, and Power BI.Strong understanding of LSS (Certified Lean Six Sigma Green & Black Belt) practices; Skillful in delivering timely solutions for complex customer demands and managing small / medium / large scale migration projects; able to work under pressure with tight deadlines.
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Sr. Manager Operations It InfraWipro Apr 2022 - PresentMumbai, Maharashtra, India• Go-to person for ITIL operations on 11 different IT Infra domains and compliance of the program to deliver the services • Leading the ITIL Change and Problem Management activities as per the framework of the client • Ensure for quality analysis and improvement expertise on ITIL Change/Incident /Problem Management• Lead and involved to carry the project to certify NSE with ISO 20000:2018, NSE certified on 30 March’23 • Coordinate with Deloitte and McKinsey in the process of ISO… Show more • Go-to person for ITIL operations on 11 different IT Infra domains and compliance of the program to deliver the services • Leading the ITIL Change and Problem Management activities as per the framework of the client • Ensure for quality analysis and improvement expertise on ITIL Change/Incident /Problem Management• Lead and involved to carry the project to certify NSE with ISO 20000:2018, NSE certified on 30 March’23 • Coordinate with Deloitte and McKinsey in the process of ISO 27000 audit Show less -
Sr. Manager OperationsDeutsche Bank Jun 2016 - Dec 2021Bengaluru, Karnataka, India• Manage and execute new projects as assigned by the management to develop business process improvements • Acting as the go-to person for service transition expertise in the department• Operating model design & redesign to ensure that services are effectively supported• Ensuring that staff development is a priority within all transitional activities• Involved to improve and develop the transition methodology and toolkit• Actively manage project risks, issues and recommend… Show more • Manage and execute new projects as assigned by the management to develop business process improvements • Acting as the go-to person for service transition expertise in the department• Operating model design & redesign to ensure that services are effectively supported• Ensuring that staff development is a priority within all transitional activities• Involved to improve and develop the transition methodology and toolkit• Actively manage project risks, issues and recommend solutions to effectively overcome Show less -
Assistant ManagerHsbc Jan 2006 - May 2016Bengaluru, Karnataka, India• Involve and support new projects from planning to execution and coordinate project related activities• Manages 1 to 3 small to medium size projects for terms of 6 to 18 months with savings of 250K to $3M annually• Work with seniors to devise innovative solutions to develop, improve processes, reduce costs, and maximize efficiency• Facilitate & support senior management decisions by analysis, stakeholder feedback aligning HSBC strategy• Drafting standard operating procedures… Show more • Involve and support new projects from planning to execution and coordinate project related activities• Manages 1 to 3 small to medium size projects for terms of 6 to 18 months with savings of 250K to $3M annually• Work with seniors to devise innovative solutions to develop, improve processes, reduce costs, and maximize efficiency• Facilitate & support senior management decisions by analysis, stakeholder feedback aligning HSBC strategy• Drafting standard operating procedures and maintaining project governance • Execution of plans to support training and adequate levels of resourcing Show less
Sherly John Education Details
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Project Management Institute IndiaTrained -
International Management Consultancy, Abu Dhabi, Uae79% -
International Management Consultancy87% -
Economics -
Niit IndoreComputer Applications
Frequently Asked Questions about Sherly John
What company does Sherly John work for?
Sherly John works for Wipro
What is Sherly John's role at the current company?
Sherly John's current role is Sr. Manager IT Infra, Quality Lead; Certified ITIL, Lean Six Sigma Black Belt.Experienced professional in Banking and ITIL industry with focus on operations, projects, process migration, transition, and re-engineering..
What schools did Sherly John attend?
Sherly John attended Project Management Institute India, International Management Consultancy, Abu Dhabi, Uae, International Management Consultancy, Devi Ahilya Vishwavidyalaya, Niit Indore.
Who are Sherly John's colleagues?
Sherly John's colleagues are Sangita Sarangi, Asha Thilak, Mohankumar Gopalan, Nikhil Ghatge, Prakash Singh, Sri Vijay, Ganji Vineetha.
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Sherly John
Bengaluru -
Sherly John , PMP®
Project Manager At Amadeus | Sre | Azure | Safe | Climate Fresk FacilitatorBengaluru -
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