Sherman Chang Email and Phone Number
CRM | BDM | BP&A | Customer Service | 8D | ISO | FMEA | Software Testing - Constructing logical and systematical thinking in National Taiwan University, I majored in Business Administration and minored in Economics during my college, and received a master degree of Industrial Engineering after then. - I worked for GARMIN as a Software Quality Assurance engineer, and was mainly in charge of the requirement management, schedule control, test plan/case maintenance and also the resource planning. Focused on coordinating with cross function team and organization ability, I had 3-years experience in leading a software testing team, and well communication with different sites of corporation. - After 7-years training and learning, I joined ADVANTECH, who is the leader of industrial PC, to be a Quality Program Manager in Corporate QA group for around 6 years. The responsibility of this position was to maximize key account customers' satisfactions, which required solid knowledge of quality management system, communication/problem solving skills as well as detail-oriented quality service concept. - I entered Configure To Order Services team since 2021, to lead the Manufacturing Quality Assurance & Industrial Engineering team, and focus on the monitoring of operation performance, first pass yield rate, internal/external DOA rate, and IPQC/FQC LRR. - And recently, I joined Global Customer Services team as a Business Development Manager to contact new potential client with our spectacular service models. Another portfolio career for me is the Business Planning & Analysis of Corporate QA group, to develop the improvement programs as well as align strategies with company's.Key specialties/strengths/expertise:1) 7 years for GPS software testing with testing principles, and project/team management on global sites to achieve key objectives.2) 5 years for quality management system on industrial PC pre-sales, development, manufacturing, and customer service.3) 1 year for factory operation performance reviewing, and manufacturing quality stability monitoring.4) 3 years for customer service business development and planning.
研華科技
View- Website:
- advantech.com
- Employees:
- 3437
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Customer Relationship Management And Business Planning And Analysis - Manager研華科技Taipei City, Taiwan
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Business Development Management / Business Planning & Analysis - Manager研華科技 Sep 2021 - Present台灣 桃園市 龜山區[Associate Partner | Advantech Services Plus]1) Established eco-system of maintenance and system integration.2) Localized regional after-sales service models and prepared relative resources.3) Planned internal talent pool with organized development structure.4) Optimized project management tool and reviewed P&L for business group.[BDM & CRM | Advantech Services Plus]1) Co-developed field service strategy and customer reference pricing models with product divisions and regional business units.2) Formulized the internal/external service processes regarding maintenance services, system integration/consultancy, and financial/operating leasing, and then promoted them globally.3) Co-worked with service PM to monitor projects’ P&L, resource allocation, and risk management.[BP&A | Advantech Corporate Quality Assurance]1) Defined and monitored department's KPI and OKR.2) Performed Continuous Improvement Process for each department in Corporate QA group.3) Aligned development strategies with corporate level.
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Manufacturing Quality Assurance / Industrial Engineering - Assistant Manager研華科技 Jan 2021 - Aug 2021台灣 桃園市 龜山區1) Periodically reviewed the operation performance of Configure To Order Services factory based on profit/cost center.2) Monitored the production efficiency and controlled the cost of productive man-hour with manufacturing department. 3) Supervised the First Pass Yield rate, production loss cases, and internal/external DOA rate for their closed-loop mechanism.4) Led IPQC, FQC and customer service teams to ensure the high quality level of manufacturing.5) Conducted cross-function teams for continuous improvement programs to reform productivity.6) Connected regional sales/service teams for better requirement management of end customers as well as production innovation.7) Introduced processes, strength and benefits of Configure To Order Services to selected colleges for campus recruitment.8) Maintained factory-level ISO documents and knowledge management.9) Acted as contact window of factory for internal/external ISO audit activities.
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Quality Program Manager - Assistant Manager研華科技 May 2015 - Dec 2020台灣 Taipei City 內湖區1) Monitored total quality status of business groups as a QA partner.2) Introduced corporate QMS to potential customers as pre-sales activity.3) Attended ODM/DMS customers from network, medical, vehicle & retail area for their RFQ, survey form, contracts and complaints on time.4) Monitored the quality of NPI process with cross functional teams.5) Reviewed ECO via CRB to improve its efficiency and quality.6) Established quality plans, production reports and FPY analysis of customers' products.7) Controlled DOA/RMA trends and cases.8) Analyzed the quality issues by using Ford 8D concept. Supervised their effectiveness.9) Coordinated the internal/external process improvement and product audit. Improved their quality and followed up their action items.10) Enhanced the concept of QA/QC with all employees via periodical internal training.11) Performed suppliers' audit activities based on ISO processes.
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Software Quality Assurance - Senior Engineer (Team Lead)Garmin International Feb 2012 - May 2015台灣 桃園市1) Consolidated and administered a new testing team in Chengdu city for 1 year as well as assisted the connectivity between all 6 testing teams in Taiwan and China.2) Strengthened the process of software developing and testing internally according to CMMI, ISO and AutoSPICE.3) Prioritized the testing schedule and plan with R&D and PM.4) Mediated the quality issues from end users, distributors, branches, customer service, RMA and manufacture sites to achieve 8D analysis.5) Created and maintained the data about software testing such as SOP, design concept, test plan and case. -
Software Quality Assurance - EngineerGarmin International Jan 2008 - Feb 2012台灣 新北市1) Formulated test plans and cases according to requirement, spec and complaints, including functionality, stability, performance, compatibility and field trials.2) Facilitated the process and system of job assignment & issue feedback.3) Systematized the behavior of new software features with RD and HMI team.4) Conducted field trials in Taiwan, China, Philippines, Thailand, Australia and New Zealand.5) Arranged regular training of software testing and new product phase-in to local distributors and branches.6) Represented the software quality on automotive, outdoor, fitness, mobile phones, and OEM projects.
Sherman Chang Skills
Sherman Chang Education Details
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Industrial Engineering -
Business Administration
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Taipei Municipal Chien Kou Senior High SchoolGeneral Education -
Taipei Municipal Jieshou Junior High School
Frequently Asked Questions about Sherman Chang
What company does Sherman Chang work for?
Sherman Chang works for 研華科技
What is Sherman Chang's role at the current company?
Sherman Chang's current role is Customer Relationship Management and Business Planning and Analysis - Manager.
What schools did Sherman Chang attend?
Sherman Chang attended National Taiwan University, National Taiwan University, Taipei Municipal Chien Kou Senior High School, Taipei Municipal Jieshou Junior High School.
What are some of Sherman Chang's interests?
Sherman Chang has interest in Science And Technology.
What skills is Sherman Chang known for?
Sherman Chang has skills like Gps, Software Quality Assurance, Iso 9001, Iot, Smart Cities, Customer Satisfaction, Supply Chain Management, Operations Management, Customer Service, Data Analysis, Software Project Management, Operations Research.
Who are Sherman Chang's colleagues?
Sherman Chang's colleagues are Yu-Chen Chang, Frank Tseng, Jessie Cj Wu, Cathy Hsieh, Sveta Sera, Kobe K, Shruti Gaur.
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