Steven Herod Email & Phone Number

Oviedo, Fl, Us

Oviedo, Florida, United States

Strategic Chief of Staff with a proven ability to organize and coordinate leadership teams and initiatives. Skilled in managing communications, executing key projects, and providing operational support to the VP. Strong in strategic planning, stakeholder engagement, and ensuring alignment with organizational goalsLeads the Digital Strategy & Transformation team to develop and implement the overall strategy for digital environments, managing and delivering the funnel for the residential fiber network. Coordinates and prioritizes roadmap initiatives for planning, development, and execution to achieve the system process vision. Ensures that business value, user experience, and process efficiencies are met. Collaborates with Developers and IT partner teams to create effective process flows and integrations within the system.

Oviedo, Florida, United States

Leads Digital Strategy & Transformation Operations team to drive overall strategy of digital environments to meet overall objectives of the Mass Markets organization. Coordinates & prioritizes roadmap initiates for planning, development, & execution for the overall system process vision. Ensures business value, user experience, & process efficiencies are met. Coordinates with Developers & I.T. partner teams to build successful process flows and integrations within the system.

Apopka, Fl

Leads Digital Strategy & Transformation team responsible for growth & development of end-to-end sales process tools within the CenturyLink Connected Communities organization. Coordinates & prioritizes roadmap initiates within the digital strategy team for planning, development, & execution for the overall system process vision. Ensures business value, user experience, & process efficiencies are met. Coordinates with Developers & I.T. partner teams to build successful process flows and integrations within the system.

Apopka, Fl

Responsible for ongoing development & improvement of end-to-end sales processes within the CenturyLink Connected Communities organization. This organization is responsible for a strategy of long-term property relationship & penetration growth. The processes span across multiple teams that include activities from lead harvesting, Multi-dwelling unit property engagement, network build/implementation, driving end-user unit capture, & ensuring retention. The position requires the development of overall processes that support the flow across these domains and establishes appropriate sub-processes that align with the overall needs of the business. Responsible for integrating Key Performance Indicators (KPI) & required reporting metrics. Requires communication with executive-level leadership to ensure organizational needs are met or evolve as needed. Establishes core curriculum content for the training teams in the organization. Engages directly with the field teams to deliver process requirements and changes as needed. Process development relies on proper integration into system tools including Salesforce.com (SFDC) and other systems. Works closely with Developers & I.T. partners to build successful process flows and integrations within the system. This role requires a deep knowledge of both the end-to-end processes as well as the system capabilities of Salesforce.com and other system tools.

Apoka, Fl

Responsible for ongoing development, production, and delivery of channel wide leadership reporting; this includes a constant need for effective communication with high-level organizational executives. Development of Sales tools to assist in transparency of Sales Funnel and activity. Management of Lead capture and distribution within the sales channel. Process improvement and refinement in order to create efficiency within the organization. This position requires management and supervision of contractor personnel for ongoing project maintenance. Involves a high level of coordination between multiple tiers of the organization including leadership, Marketing, Sales, Sales Support, Pricing & Offer Management, Implementation Teams, Information Technology, and others. This position includes operating as the primary system administrator for the organization Salesforce.com (SFDC) CRM tool. Administration includes ongoing maintenance as well as business process manager for system integration to a unified company-wide platform. Responsible for the Salesforce.com (SFDC) system training materials and delivery.

Apopka, Fl

Responsible for Development, monitoring, and analysis of marketing strategy in the acquisition channel for Multi-Dwelling Units (MDU). Involves generation of organizational budgets and forecasts. The role requires performance metric analysis and targeted report creation/generation. Completes competitive analysis of company markets to identify opportunities to improve revenue and penetration performance. Develops and implements marketing plans to drive organizational attainment goals. Develops and manages projects to advance targeted initiatives. Includes process development and implementation to improve efficiencies for sales strategies. Engages in evaluation of planned versus actual capital expense costs for contracted customer projects to drive additional efficiencies in cost planning process. This role also includes curriculum development for new sales personnel to engage them to process and strategy. Supports sales team and directors to ensure alignment to developed strategies. Requires high levels of coordination with internal personnel and external vendors. Maintains internal information portal to deliver organization-specific announcements, documentation, training, and other content. System administration of Salesforce.com (SFDC) is required to develop a sales platform that is both usable in the sales environment while maximizing data collection criteria for evaluation and action planning.

Apopka, Fl

Reporting and analysis of revenue metrics across multiple consumer channels within the organization. Develops complex reports for evaluation of revenue performance and trending detail. Tracks and processes commission compensation for internal referral program. Tracks and processes revenue share and spiff program compensation for external contracted customers.

Maitland, Fl

Supports call center sales representatives in special handling center. Requires advanced knowledge of company process, policies, and systems to navigate and instruct sales representatives on special handing situations. Includes coaching and ongoing development of sales personnel. Performs call monitoring and after-action review sessions with sales representatives. Develops center-specific job aids and training content. Executes delivery of new program training sessions. Requires effective communication with special program vendors to ensure accurate processing of externally placed orders.

Lake Mary, Fl

This position required me to perform to achieve and maintain sales goals as well as customer service objectives. Consistently, throughout my duration as a Sales Consultant I maintained sales quota percentage of over 150% (151% 4th quarter 99; 159% 1st quarter 00). With my past inventory /Administrative background this position also allowed me to show leadership abilities with my peers by being a point of reference contact to representatives when they had questions that involved these areas. This guidance with my peers resulted in being honored as Most Valuable peer for three quarters within the past year ( 3rd 1999, 1st 2000, 2nd 2000). While in this position, I utilized my computer skills to help to benefit daily operations of our department, I have designed the following documents for the department: Telesales Daily Sales Report, Manager’s Weekly Group Sales Report, and Sales rep monthly quota tracking sheet. I have also redesigned and update the Telesales Online Order Form to efficiently work with our Orlando Telesales Group.

Lake Mary, Fl

This position provides support and functionality to the Orlando Telesales department. Some responsibilities involved are: inventory management; (including ordering and allocating communications equipment to multiple sales representatives); tracking and coordinating deliveries, processing equipment contracts (including collection and deposit of funds), and certification of department expenses. While in this position, I was able to cut the time for contracts to be processed from approximately 7-14 days to 2-4 days. I was also able to successfully cut the average days in inventory down to be one of the top two ranked locations, often being ranked number one. This decrease has been a direct result of processing contracts quickly and efficiently. I strongly believe that I have made advances in this position that had benefitted the department long-term.

Altamonte Springs, Fl

Responsibilities include driving sales goals and merchandising high volume inventory of department. The position involved management and supervision of an average of six employees. Scheduling and payroll allocation were key factors of maintaining a successful department. This position also required a great deal of attention and dedication to teamwork in supporting foundational store functions; such as accounting, register procedures, and of course, customer service.

Oviedo, Fl

Men's Furnishings - This position was primarily sales-goal oriented, geared around customer service and maximum sale/hour. Good customer relations and the ability to understand and meet the customer’s need were essential to this position. Other general responsibilities encompassed were merchandising as new merchandise arrived at the store. This location was also a grand opening, which required a significant amount of cooperation and support as an entire store to meet deadline in order to open the store in a timely manner.

Altamonte Springs. Fl

This position entailed the control and supervision of four departments combined to make the Home Store; these four departments included Housewares, Draperies, Linens, and customer service in the Furniture department. The position required management and supervision of an average of twenty-four employees. Superior customer service skills and excellent product knowledge were fundamental in making this position successful. Meeting and exceeding sales goals and scheduling were also key factors. I was also responsible for a program called Product Protection Guarantee for the entire store at this location. While I was the coordinator of this program at our location we were consistently ranked within the top five stores in our region and were ranked number one in the final quarter of 1997. Other responsibilities included store keyholder, including opening/closing store procedures, alarm functions, and cash office tasks. I was also part of closing this store in December 1997 after the announcement of the location shut-down in October 1997.

Master Of Science (M.S.), Psychology

B.S., Psychology

Summa Cum Laude