Sheronda Dickson, Csm Email & Phone Number

*Partnered with internal and vendor marketing teams to ensure product marketing content met specifications, capturing attention and driving participation.*Increased platform engagement, growing active participants from 260 to 9,200+ over 18 months through targeted marketing strategies.*Actively contributed to daily and weekly scrum meetings, ensuring adherence to Agile methodologies for go-to-market products and services.*Led user research planning, overseeing timelines, scheduling, logistics, and vendor management for UX studies.*Established Standard Operating Procedures (SOPs) and managed tooling software, achieving a 98% quality assurance rate and a 100% satisfaction rating for research participants.*Spearheaded the creation of the Research Operations Department, recruiting and onboarding two team members.*Optimized task assignments for a design organization of over 200 designers, resulting in a 50% increase in operational efficiency.*Managed a bi-weekly marketing newsletter for 3,000 participants via the Qualtrics platform, leading to a 35% increase in engagement.*Developed targeted content showcasing product highlights, increasing open rates by 15%.*Recruited from a pool of 10,000+ participants and managed 10+ projects per week, boosting customer and partner engagement.*Managed a training portal with 100% adherence to KPI metrics.*Oversaw conference registration for over 250 technology professionals, ensuring seamless event execution.*Acted as a cross-functional liaison, maintaining communication across teams and providing regular updates to stakeholders on project progress.*Ensured successful project outcomes by supervising project progress, documenting key decisions, and tracking action items.

Indiana, United States

Key Achievements and Responsibilities:*Strategic Project Oversight: Spearheaded and executed project oversight as the cash management lead, ensuring strategic direction and fulfillment of contract requirements while effectively managing resources.*Compliance and Uniformity Management: Crafted end-to-end project strategies, established guidelines, and workstreams to ensure audit compliance and maintained uniformity across project teams.*Efficiency and Issue Resolution: Generated daily and weekly status reports to facilitate the identification and resolution of project obstacles, contributing to a 20% decrease in project delays.*Process Improvement Pioneer: Pioneered risk identification, trend analysis, and the implementation of process improvement initiatives, ensuring that 95% of projects adhered to their original timelines.*Cross-Functional Collaboration and Client Satisfaction: Collaborated with senior leadership to identify process gaps, managed budgets for a 10% cost reduction, and fostered interdepartmental communication, leading to a 15% improvement in cross-functional collaboration and a 25% increase in client satisfaction ratings.*Project Facilitation and Reporting: Conducted interviews for information gathering, facilitated collaborative sessions, delivered managerial reporting, and supervised project execution, ensuring project objectives were met.*Quality Assurance and Resource Management: Assured quality standards through technical reviews, managed resource allocation, and effectively oversaw communications related to project engagement, maintaining the project's integrity and progress.

Nashville, Tennessee, United States

Key Achievements and Responsibilities:*Strategic Sales Initiatives: Executed tailored sales strategies targeting government agencies and utilities, resulting in a 25% surge in sales, while maintaining effective communication with field sales teams and pricing departments.*Partnership and Collaboration: Fostered and sustained successful partnerships, working closely with three sales account managers, and effectively aligned government and fleet pricing structures, marketing approaches, bid analysis, and dealer support, leading to a 20% increase in bid renewals.*Government Bid Management: Oversaw and drove revenue growth through the management of local government bid opportunities, overseeing contract administration for federal, state, and local environments, managing a workload of 15-20 bids daily.*Efficient Dealer Bid Management: Effectively managed dealer bids to ensure contract compliance, skillfully collected information for bid award negotiations, and maintained ongoing updates to bids, contributing to a 40% boost in website traffic.

Greater Nashville Area, Tn

Key Achievements and Responsibilities:*Team Building and Expansion: Sourced, assembled, and managed a diverse team comprising 13 professionals specializing in business analysis, payroll, IT, and finance, achieving a weekly billable hours range of 500-700.*Comprehensive Recruiting Program: Established a comprehensive recruiting program for Salaried Professionals, encompassing onboarding, training, career development, contract compliance, negotiation of contract terms, and handling employee relations. This initiative led to rapid team expansion from 6 to 13 full-time consultants within a 4-month time period.*Business Development and Networking: Developed a book of business through cold calling, attending in-person networking events, and creating social media marketing campaigns, while maintaining candidate and business pools in Salesforce CRM.

Franklin, Tennessee, United States

Key Achievements and Responsibilities:*Operational Efficiency Enhancement: Formulated business strategies tailored for key stakeholders, executing process enhancements and optimizing technical workflows, resulting in a 40% enhancement in operational efficiency.*Strategic Initiatives and Reporting: Spearheaded departmental initiatives focused on monthly requirements gathering, budget reporting, accounting practices, and resource management, presenting discrepancies to the CEO and executive leadership in monthly meetings. This also involved delivering comprehensive managerial reporting.*Cash Management Oversight: Effectively oversaw cash management operations across three financial institutions, totaling $15 million, which involved vigilant risk monitoring, thorough investigation of discrepancies, and the assurance of legitimate operational transactions.

Syracuse, New York, United States

Key Achievements and Responsibilities:*Large-Scale Inventory Management: Oversaw large-scale inventory projects for a global company, encompassing a total value of $90 million and over 50,000 SKUs distributed across three warehouse locations. This involved managing a team of 20 internal auditors and collaborating with four external PricewaterhouseCoopers (PwC) auditors to conduct quarterly and annual inventory counts.*Efficiency Through Process Enhancement: Implemented training programs and process enhancements that effectively reduced physical inventory downtime from 5 to 3 business days, leading to substantial savings of $40,000 in departmental operating expenses.*Team Collaboration and Risk Management: Managed a team of internal auditors and external PwC auditors, ensuring quality standards through technical reviews. Additionally, you played a key role in resource and risk management and oversaw communications related to project engagement.

Bachelor Of Business Administration (B.B.A.), Computer And Information Systems Security/Information Assurance

Master Of Organizational Leadership And Development, Management And Leadership

Master'S Degree, Organizational Leadership

Master Of Business Administration - Mba, Organizational Leadership