Sherow Rasheed Email & Phone Number

Stockholm County, Sweden

I’m thrilled to announce that I’ve joined the CapitalBox team as Country Manager for Sweden! CapitalBox, a fintech company founded as part of Multitude, is a leader in providing fast and flexible financing solutions for small and medium-sized enterprises (SMEs). Recognised for its innovation in SME lending, CapitalBox empowers businesses with swift and tailored financial support. I’m excited to contribute to our mission of empowering SMEs and driving innovation in the fintech sector.Interested in learning more about how CapitalBox can support your business? Feel free to reach out!

Stockholm, Sverige

One of Sweden's fastest growing fintech companies, HQ in Stockholm and operating in 25 markets across Europe. Services include investments, money remittance, financial services, marketplace, gig economy, and travel.▶ Improved existing AML processes and broadened competence to include counterparty risk.▶ Rewrote steering/governing documents and continuously rewrite policies regarding all forms of risk to fit company's current state. Presented by CEO at board and after approval, implement them into team's daily work.▶ Lead AML officers’ daily activities.–Educate staff in risk management and compliance in close collaboration with head of compliance.▶ Automated and validated manual process by being in charge of acquiring support systems from external providers.▶ Simplified onboarding process for merchants and end users.ACHIEVEMENTS▶ Renegotiated 3-party contract.▶ Became go-to person for legal, onboarding, and sales teams regarding requirements and company direction.

Stockholm, Stockholm, Sverige

Supervised 4 staff and Swedish markets in pre‑collections and credit losses. Directed late customer operational work.▶ Identified, with COO and founder, “good collection standards”. Overall responsible for aligning collection goals with IFRS9.▶ Created structures and processes from scratch, including measurable processes for automated systems.- Planned, organised and ran operational and strategic work surrounding late customer department, while being in charge of NPLs (non-performing loans).▶ Handled communications with external and internal parties in Sweden and abroad.▶ Improved underwriting staff’s quality: analysed risk of data fed to improve credit engine’s decision making.▶ Educated and trained > 100 employees (IT/tech team and other) on IFRS9 and collection operationsprocess.ACHIEVEMENTS▶ Cut credit losses.▶ Increased recovery rate on NPL portfolio sales by introducing new concept.▶ Improved cash flow by implementing new concept in 5 countries/markets.▶ Grew productivity and engagement with transparent reporting and new incentive system.

Stockholm, Stockholm, Sverige

Asked to take role. Full P&L responsibility for Swedish market and 20 staff. Reported to COO and founder.▶ Trusted to handle NPL portfolio sales for other markets.▶ Developed technology underlying internal processes.▶ Integrated new products such as: credit cards and new loan products.▶ Communicated with internal and external stakeholders: CTO, Product Manager, CEO, UC, Credit Safe, CFO, Head of Data Science, lead architect, and others.ACHIEVEMENTS▶ Reached all targets every quarter for 1,5 years – record for company. Collaborated with external brokers and optimised data inflow. Streamlined and trained underwriters to make better decisions faster.▶ Made Sweden market most profitable of 6 markets.▶ Increased results 4-digit% – in most profitable market - without budget.–Introduced cost-efficient innovative solutions to marketing team, processed leads 3-4 times. Continued to keep credit losses low.▶ Created best practise report system for data acquisition – still in use.KUDOS"I had the privilege of working with Sherow Rasheed for ≈2 years during 2021-2023. He responsible for a multitude of aspects related to our Swedish operations, firstly pre-collections and later leadership of the Swedish team.Our Swedish team was and is composed of a dozen underwriters and customer service agents from our Stockholm office that serve and support our Swedish customers, of which Qred has several thousand active and thousands of past customers that also require support.Growing a business while maintaining an existing customer base is difficult and requires a simultaneous focus on growth, marketing and team development and training, whilst keeping a stark focus on customer satisfaction and quality.Sherow, through his strong drive and focus, pushed the team forward to make progress across a range of areas, including team targets, efficiency, coordination, and engagement.I’d be happy to take additional questions via email or telephone."Jason Francis, COO / Founder

Sundbyberg

▶ Reviewed high-risk customers (individuals and companies) through EDDʼs by creating cases to assess risk in relation to AML and CTF frameworks (compliance).▶ Audited accounts and payments, relationships with other companies and people, and business strategies.

Stockholm, Sverige

Part of management team. Directed 2 staff.Sole responsibility for pre-collections department operational activities and credit losses for Swedish branch. Set and followed up on goals. Analysed data on defaulted customer base.▶ Defined “good collection standards” and presented to board. Reported monthly to board.▶ Replaced unstructured, analog work process with digital one (work documents/routines to follow Monday- Friday).▶ Wrote requirements specification for and helped develop new CRM system to integrate with pre‑collections.▶ Process leader when planning and leading multiple developing projects.▶ Trained 12 staff (entire customer service team) on rhetoric/easier handling of debt collection cases.ACHIEVEMENTS▶ Created system still in use 5 years later (Excel-based workbook, backbone of core work).▶ Avoided hiring additional staff by initiating and implementing notification system.▶ Built up well-functioning collection department with clear strategy, work routines and measurable results.

Kungens Kurva, Stockholms Län, Sverige

Appointed team leader for PTs (personal trainers) and responsible for recruiting new PTs.▶ Trained PT and reception staff on new concept and increased collaboration between staff.▶ Improved motivation for PTs and staff by creating new interactive.▶ Asked, by other centre managers to teach and train PTs from other centres on how to sell.ACHIEVEMENTS▶ Turned centre regional heads called "centre that God forgot", into 1 of most successful in Stockholm (of ≈ 70).▶ Increased PT sales 250% after growing number of fully booked PTs150% (2 -> 5).▶ Was ranked #8 out of 750 PTs in Sweden.▶ KPI spiked.

Stockholm, Sverige

Hired when 2 people went on study leave, to handle customer base with some of Sweden's largest companies.▶ Handled and booked clients account ledgers and factoring accounts.▶ Assisted in risk analysis of many companies and assessed businesses.▶ Helped risk managers in jointly determining credit limits and interest rates for customers (companies).

Stockholm, Sverige

Managing the factoring accounts of SME:s

Stockholm, Sverige

▶ Headhunted internally by previous manager to new taskforce team handling entire payment flow (all outgoing and incoming transactions) for bank's largest customer, including review of payments (KYC, AML, CTF).▶ Created group of 5 people with skills of department of 35-40 employees.–Largest (high-value) customers needed dedicated group overseeing entire flow. Mastered entire department's job from start to finish to prevent money laundering activities and make sure transactions did not pass through sanctioned countries or banks.▶ Interacted daily with CEOs of major companies and Swedbank branches to monitor transactions 24/7 to make sure final destination was achieved.

Skärholmen, Stockholms Län, Sverige

▶ Served 200-300 customers daily in fulfilling banking needs.–Advised/aided customers on issues in accounts ranging from ordinary savings to stocks, bonds, mutual funds and other forms of investments such as insurance.ACHIEVEMENT▶ Won regional sales competition for bank’s product and spent day with CEO Michael Wolf.

Stockholm, Sverige

▶ Singlehandedly responsible for transaction analysis according to Financial Action Task Force (FATF) guidelines.– Reviewed and ensured foreign incoming payments to Swedish companies were not liquid funds intended to be used for terrorist financing or money laundering – AML and CTF through transaction analysis and monitoring.▶ Instrumental role in making sure internal daily loans were paid to branched abroad on time (before 06.00).

Bachelor’S Degree In Business Administration And Finance, Business Administration

Gymnasieexamen, Samhällsekonomi