Sherrie Szeto Email & Phone Number

Ithaca, Ny

I am currently within the Program Operations team supporting students, instructors and staff with courses, enrollments, and technical support as needed; thus ensuring program and course integrity.

Ithaca College, Ithaca Ny

Managed training logistics for a nonprofit media literacy education program, including in-person training and hybrid online models. Managed numerous budgets, training materials, marketing products, evaluations, and multiple databases. Served as point of contact for customer inquiries, including problem solving, enrollment, certifications and general knowledge sharing. Managed all publishing phases for Kindergarten through College digital educational curriculum. Served in lead quality assurance role as Editor, fact-checker, and publisher for training products, including curricula and training materials in varied formats: Videos, Word files, InDesign files, Adobe files, and associated Website, LMS, and Blog publications. Managed staff and student employee priorities and workloads, tracked benchmarks, streamlined and documented office process and procedures, including publishing an organizational style guide.

New York And New Jersey

Taught English (ELA) for grades 7- 12. Applied learning theory application for diverse learning abilities and populations. I made learning fun and engaging by integrating leading educational technologies to support all aspects of the learning process, including: teacher presentations, student group work, student projects, and student assessments. Co-taught with social studies educators, support instructors, and developed curriculum for diverse student abilities.I was a highly engaged educator that sought rigorous professional development in best practices that utilized leading technologies to support the learning process; I joined collaborative educational committees, and volunteered my time with students to build positive rapport and inclusion.I strove to make my classroom in touch with the outside world, which often blended seamlessly into addressing important topics in psychology, philosophy, social justice and equity issues, and media literacy.As Department Chair, I managed class schedules, Federal grant funds, new course requests, book and technology inventory, and served as liaison to administration.

Piscataway, New Jersey, United States

Coordinated the production and update of technical manuals for a team of eight writers spanning several products. Attended product team meetings to assess the impact software updates had on the software documentation collection and managed updates for the team.Designed and created end-user documentation and training aides for telecom software. Authored 30+ technical manuals in collaboration with national and International engineers; managed all edits and editions to collections of manuals to reflect software update requests by the product team.Reviewed and provided feedback to Subject Matter Experts (SME's) on design and architecture documents. Used those same highly technical documents to translate into training manuals for customers.

Master'S Degree, Secondary English Education (7-12)

Earned Masters of Science degree in Secondary English Education.

Bachelor'S Of Science, Secondary Education And Teaching