Thais White Email & Phone Number

As Cornell University's online learning subsidiary, eCornell provides many of the world's leading organizations with online professional and executive development in the areas of finance, healthcare, hospitality, human resources, leadership, management, and marketing. As an eCornell Student Development Representative, I will personally partner with you to.

Charlotte, North Carolina Area

Provide clients with assistance in enrolling in a retirement plan, changes to deferrals, and account balance Process transactions i.e. loans, withdrawals, rollovers, investment transfers etc.Assist with online web access, pin change and account set upEducate and offer counsel to clients on plan provisions, investment options, retirement savings and overall.

Charlotte, North Carolina Area

Cross sell or offer value-added solutions to increase revenue and build brand loyaltyAssist callers with account balances, change of an address to more complex issues such as billing disputesSupport and provide service via phones, e-mails and faxes in a fast paced environment

Charlotte, North Carolina Area

Accurately administered and processed monthly payments and billing information on customer accounts. Monthly reconciliation and review of all payroll related accounts, taxes and 401(k) activity for month endSupervised daily recording and reconciliation of all money deposited by over forty cashiersMaintain daily accurate main safe count of over 60K in US.

Greater New York City Area

Respond to emergencies following departmental processesPrompt response to guest inquiries in person, via telephone, letter, fax or email- professionally and efficiently Research and resolve guest request and concerns with a strong focus on guest retention and satisfactionCoach and counsel personnel through advising, disciplinary action and annual.

Greater New York City Area

Supervised training of seventeen Security Officers to ensure high quality customer serviceAnnounce all incoming guest, act as first point of contact with guestCoordinate guest list for private functions to ensure access to all visiting VIP’sRecommended and implemented new security procedures after 9-11Order projectors, sound systems, easels and performed.

Greater New York City Area

Researched guest and client disputes by processing all necessary documentsProvide customer service for all guest inquiriesDelivered billing portfolio’s to guest rooms nightlyDaily monitoring of the fire command panel, responsible for the fire and life systems of the hotelAssist callers with locating lost or stolen items

Greater New York City Area

Conducted investigations and preparation of appropriate written reportsAssisted General Cashier with accurate draw counts and safety deposit dropsMonitored the fire command panel, responsible for the fire and life systems of the hotelSupervised training of nineteen Security Officers to ensure high quality customer service Assist in daily departmental.

Greater New York City Area

Supervised training of eight lobby conciergesAssisted General Cashier with accurate draw counts and safety deposit dropsRecorded and reserved passes for incoming guestVerified all company personnel identificationAssisted in the planning, coordinating and implementing of security details for special functions

Greater New York City Area

Provided prompt and courteous customer service with billing and payment inquiriesMaintained an accurate daily cash draw count Performed nightly register audits for accuracyExecute price changes, ordered out of stock merchandise, and inventory controlSuggest additional items, up-sell, and ring sales

Human Resources Essentials Certificate

Plant Based Nutrition Certificate

Hospitality Administration/Management

in progress

Bachelor Of Applied Science (B.A.Sc.), Psychology, 4.0

Activities and Societies: Dean's List

Fire Safety Director, Fire Prevention And Safety Technology/Technician

High School Diploma

Licensed Practical Nursing