Sherri Winters

Sherri Winters Email and Phone Number

Senior Analytics Product Manager - Customer Experience Design @ Vanguard
valley forge, pennsylvania, united states
Sherri Winters's Location
Huntersville, North Carolina, United States, United States
About Sherri Winters

Sherri Winters is a Senior Analytics Product Manager - Customer Experience Design at Vanguard. She possess expertise in analytics, customer insight, segmentation, predictive modeling, marketing research and 28 more skills. Colleagues describe her as "I managed Sherri during my tenure with Allstate, working closely with her on many key initiatives. Sherri is a thoughtful leader whose breadth of experience across analytics and insights enables her to determine opportunities and provide both strategic and tactical solutions. She is a strong collaborator across many functional areas (marketing, finance, sales, IT), enabling her to drive cross-functional alignment. She is quick to understand the problem(s) facing the business and able to balance near-in tactical and strategic issues. Most importantly, she genuinely cares about building lasting relationships with her peers, and owns her team's growth and development. " and "Sherri's focus on listening to our customers' voice, through analytics and insights brought great value to Lowe's. Sherri brought both analytical depth/skill as well as a fine tuned perspective on customer understanding. During Sherri's time with Lowe's, she delivered multiple projects, led a team and pushed Lowe's forward in our conquest for showing how critical it is to listen to our customer, weaving together multiple touch points, which tell a far more detailed story of our customers' experiences. Sherri worked very hard this past year on her leadership skills and saw strong growth. She takes feedback very well and also provides thoughtful feedback to her team, peers and even her leaders. "

Sherri Winters's Current Company Details
Vanguard

Vanguard

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Senior Analytics Product Manager - Customer Experience Design
valley forge, pennsylvania, united states
Website:
vanguard.com
Employees:
19280
Sherri Winters Work Experience Details
  • Vanguard
    Senior Analytics Product Manager - Customer Experience Design
    Vanguard Mar 2022 - Present
    Charlotte, North Carolina, United States
    Lead a team focused on driving process improvements and operational efficiencies across Vanguard's conversational channels.● Presently leading an initiative to identify opportunities to improve operational efficiency using Gen AI tools and capabilities across the voice and chat communication channels.● Netted an annual savings of $10 million by increasing operational efficiency and customer satisfaction through enhancements in IVR call routing flow leading to a net reduction in call transfer rates within the IVR by 15 percentage points.
  • Wells Fargo
    Vp - Customer Analytics
    Wells Fargo May 2017 - Jul 2022
    Charlotte, North Carolina
    Oversaw development and execution of analytical initiatives within the Marketing Organization related to the customer lifecycle with a focus on customer retention and customer engagement.● Led program level analytics for the company-wide Personalization effort resulting in the roll out of 25 new Personalization Outreaches across 5 channels.● Provided analytical strategic vision and thought leadership for the Cross Line of Business Marketing Initiative aimed at reducing attrition by identifying and prioritizing attrition triggers. Partnered with Marketing in creating and measuring customer intervention programs that effectively reduced customer defection.
  • Lowe'S Companies, Inc.
    Manager, Voice Of The Customer Analytics
    Lowe'S Companies, Inc. Jul 2015 - Feb 2017
    Charlotte, North Carolina Area
    Led a team of data scientists in the development of cutting edge techniques in the analysis of structured and unstructured data to generate strategic recommendations to improve the Lowe’s Customer Experience
  • Allstate
    Senior Manager, Consumer Insights And Analytics
    Allstate Nov 2004 - Jun 2015
    Northbrook, Il
    Led companywide research and analytics initiatives which increased company growth, improved customer experience and increased customer retention.

Sherri Winters Skills

Analytics Customer Insight Segmentation Predictive Modeling Marketing Research Sas Competitive Analysis Statistical Modeling Analysis Quantitative Research Marketing Strategy Strategy Data Analysis Predictive Analytics Market Research Statistics Qualitative Research Crm Competitive Intelligence Consumer Behaviour Focus Groups Spss Market Analysis Research Marketing Customer Experience Business Analytics Sql R Leadership Team Building Management Pro

Sherri Winters Education Details

Frequently Asked Questions about Sherri Winters

What company does Sherri Winters work for?

Sherri Winters works for Vanguard

What is Sherri Winters's role at the current company?

Sherri Winters's current role is Senior Analytics Product Manager - Customer Experience Design.

What is Sherri Winters's email address?

Sherri Winters's email address is sh****@****hoo.com

What is Sherri Winters's direct phone number?

Sherri Winters's direct phone number is +191981*****

What schools did Sherri Winters attend?

Sherri Winters attended The University Of Akron, The University Of Akron.

What are some of Sherri Winters's interests?

Sherri Winters has interest in Exercise, Home Improvement, Reading, Sports, Home Decoration, Health, Children, Cooking, Electronics, Outdoors.

What skills is Sherri Winters known for?

Sherri Winters has skills like Analytics, Customer Insight, Segmentation, Predictive Modeling, Marketing Research, Sas, Competitive Analysis, Statistical Modeling, Analysis, Quantitative Research, Marketing Strategy, Strategy.

Who are Sherri Winters's colleagues?

Sherri Winters's colleagues are Jacob Hamrick, Juan Carlos Olivos, Melanie Russo, London Hart, Pam Kroberger, Sonny Pastore, Cissp, Edlyn J Almanzar.

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