Sherri Winters Email and Phone Number
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Sherri Winters is a Senior Analytics Product Manager - Customer Experience Design at Vanguard. She possess expertise in analytics, customer insight, segmentation, predictive modeling, marketing research and 28 more skills. Colleagues describe her as "I managed Sherri during my tenure with Allstate, working closely with her on many key initiatives. Sherri is a thoughtful leader whose breadth of experience across analytics and insights enables her to determine opportunities and provide both strategic and tactical solutions. She is a strong collaborator across many functional areas (marketing, finance, sales, IT), enabling her to drive cross-functional alignment. She is quick to understand the problem(s) facing the business and able to balance near-in tactical and strategic issues. Most importantly, she genuinely cares about building lasting relationships with her peers, and owns her team's growth and development. " and "Sherri's focus on listening to our customers' voice, through analytics and insights brought great value to Lowe's. Sherri brought both analytical depth/skill as well as a fine tuned perspective on customer understanding. During Sherri's time with Lowe's, she delivered multiple projects, led a team and pushed Lowe's forward in our conquest for showing how critical it is to listen to our customer, weaving together multiple touch points, which tell a far more detailed story of our customers' experiences. Sherri worked very hard this past year on her leadership skills and saw strong growth. She takes feedback very well and also provides thoughtful feedback to her team, peers and even her leaders. "
Vanguard
View- Website:
- vanguard.com
- Employees:
- 19280
-
Senior Analytics Product Manager - Customer Experience DesignVanguard Mar 2022 - PresentCharlotte, North Carolina, United StatesLead a team focused on driving process improvements and operational efficiencies across Vanguard's conversational channels.● Presently leading an initiative to identify opportunities to improve operational efficiency using Gen AI tools and capabilities across the voice and chat communication channels.● Netted an annual savings of $10 million by increasing operational efficiency and customer satisfaction through enhancements in IVR call routing flow leading to a net reduction in call transfer rates within the IVR by 15 percentage points. -
Vp - Customer AnalyticsWells Fargo May 2017 - Jul 2022Charlotte, North CarolinaOversaw development and execution of analytical initiatives within the Marketing Organization related to the customer lifecycle with a focus on customer retention and customer engagement.● Led program level analytics for the company-wide Personalization effort resulting in the roll out of 25 new Personalization Outreaches across 5 channels.● Provided analytical strategic vision and thought leadership for the Cross Line of Business Marketing Initiative aimed at reducing attrition by identifying and prioritizing attrition triggers. Partnered with Marketing in creating and measuring customer intervention programs that effectively reduced customer defection. -
Manager, Voice Of The Customer AnalyticsLowe'S Companies, Inc. Jul 2015 - Feb 2017Charlotte, North Carolina AreaLed a team of data scientists in the development of cutting edge techniques in the analysis of structured and unstructured data to generate strategic recommendations to improve the Lowe’s Customer Experience -
Senior Manager, Consumer Insights And AnalyticsAllstate Nov 2004 - Jun 2015Northbrook, IlLed companywide research and analytics initiatives which increased company growth, improved customer experience and increased customer retention.
Sherri Winters Skills
Sherri Winters Education Details
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Economics -
Statistics
Frequently Asked Questions about Sherri Winters
What company does Sherri Winters work for?
Sherri Winters works for Vanguard
What is Sherri Winters's role at the current company?
Sherri Winters's current role is Senior Analytics Product Manager - Customer Experience Design.
What is Sherri Winters's email address?
Sherri Winters's email address is sh****@****hoo.com
What is Sherri Winters's direct phone number?
Sherri Winters's direct phone number is +191981*****
What schools did Sherri Winters attend?
Sherri Winters attended The University Of Akron, The University Of Akron.
What are some of Sherri Winters's interests?
Sherri Winters has interest in Exercise, Home Improvement, Reading, Sports, Home Decoration, Health, Children, Cooking, Electronics, Outdoors.
What skills is Sherri Winters known for?
Sherri Winters has skills like Analytics, Customer Insight, Segmentation, Predictive Modeling, Marketing Research, Sas, Competitive Analysis, Statistical Modeling, Analysis, Quantitative Research, Marketing Strategy, Strategy.
Who are Sherri Winters's colleagues?
Sherri Winters's colleagues are Jacob Hamrick, Juan Carlos Olivos, Melanie Russo, London Hart, Pam Kroberger, Sonny Pastore, Cissp, Edlyn J Almanzar.
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