Laura S. Email & Phone Number

Kalamazoo, Michigan Area

Leads compliance and quality control for all functional areas of mortgage servicing. Oversees development and maintenance of policies and procedures and compliance training for all of origination and servicing. Guided a team through implementation of a company-wide intranet and content management system (CMS). Responsible for designing and supporting a servicing compliance management system, including risk analysis, exam management, internal audit, employee engagement, and compliance oversight. Collaborates with Sr. VP of Compliance and General Counsel to evaluate CMS effectiveness and take corrective action when necessary.

Kalamazoo, Michigan Area

Managed teams in the the areas of Compliance and Quality Control for mortgage servicing, as well as the Learning and Content Development departments, which are responsible for the creation and maintenance of P&Ps and training materials for the whole company.

Designed and implemented programs, policies, and practices to ensure that all areas of mortgage servicing met federal, state, local, investor and insurer regulatory requirements. Tracked laws and regulations that might affect the organization’s policies. Monitored operational procedures and practices for quality and compliance requirements. Provided strategic leadership and oversight of a small compliance team that consisted of servicing compliance and call quality monitoring specialists. Designed a strategic plan involving the development of policies and procedures, quality control, audit management and training affecting a team of over 50 servicing and accounting employees. Developed a control management process to certify executive-level agreement with corporate policy changes. Implemented an internal quality control program to review all functions of regular and default mortgage servicing.

Managed customer service call center and mortgage and default servicing operations. Acted as lead project manager for implementation of state-of-the-art mortgage servicing platform and coordinated the conversion of data for over 12,000 mortgage loans to the new system. Maintained an overall “A” rating from the HUD National Servicing Center’s TRS II Ranking System.

Kalamazoo, Michigan Area

Kalamazoo, Michigan Area

Kalamazoo, Michigan Area